CCaaS Solution Architect
1 week ago
**Eventus Solutions Group** is seeking an experienced CCaaS Solution Architect to join our team in the United Kingdom.
The ideal candidate will have a solid understanding of software development and experience with CCaaS platforms such as CXone, Genesys Cloud, or Amazon Connect. They will be responsible for engineering and designing complex contact center applications for large enterprises and managing project initiatives to meet client and business priorities.
The estimated salary for this role is £120,000 - £150,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and professional training opportunities.
Key Responsibilities:
- Design and implement CCaaS solutions for enterprise clients
- Manage project initiatives and address digital transformation goals
- Collaborate with clients and internal teams to ensure successful implementation
- Develop and maintain technical documentation and knowledge base
Requirements:
- Bachelor's degree in computer science, IT, or engineering
- 10+ years' experience in contact center and UC environments
- 5+ years of experience with software architecture and design
- Strong technical skills, including programming languages and network infrastructure
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