Enterprise CCaaS Architect
22 hours ago
Job Title: Enterprise CCaaS Architect
">About Eventus Solutions Group:
">We are a leading provider of comprehensive communication solutions, leveraging cutting-edge technologies like CXone, Genesys Cloud, and Amazon Connect to deliver exceptional customer experiences.
">About the Role:
">We are seeking an experienced Enterprise CCaaS Architect to join our team. As a key member of our architecture team, you will be responsible for designing and implementing robust CCaaS architectures that meet our clients' needs and exceed their expectations.
">Key Responsibilities:
">- ">
- Manage project initiatives to address digital transformation goals and business priorities">
- Collaborate with clients and engineers to ensure solutions meet client and Eventus quality standards">
- Roll up sleeves to dive into code to help the development team with complex problems">
- Define overall CCaaS application architectures, including networks, WFM, quality, AI tools, ACD, CRM integrations, and IVR">
- Create designs for effective maintenance, scalability, and upgradability">
- Manage implementation, including code reviews, troubleshooting, requirements management, and integrations">
- Experience with API integrations, web services, and coding languages such as JavaScript, Python, Java, and C++ is a plus">
- Network infrastructure experience and devops/CICD concepts, including configuration-as-code and automated pipelines, are a plus">
Requirements:
">To be successful in this role, you should have:
">- ">
- Bachelor's degree in computer science, IT, or engineering, or equivalent experience">
- ~5 or more years of experience with software architecture and design with CXone, Genesys Cloud, or Amazon Connect">
- Excellent written communication and interpersonal skills">
- Ability to work remotely and travel up to 20%">
Salary Range: $120,000 - $180,000 per year
">Benefits: We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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