Enterprise CCaaS Architect

22 hours ago


London, Greater London, United Kingdom Eventus Solutions Group Full time

Job Title: Enterprise CCaaS Architect

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About Eventus Solutions Group:

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We are a leading provider of comprehensive communication solutions, leveraging cutting-edge technologies like CXone, Genesys Cloud, and Amazon Connect to deliver exceptional customer experiences.

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About the Role:

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We are seeking an experienced Enterprise CCaaS Architect to join our team. As a key member of our architecture team, you will be responsible for designing and implementing robust CCaaS architectures that meet our clients' needs and exceed their expectations.

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Key Responsibilities:

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  • Manage project initiatives to address digital transformation goals and business priorities">
  • Collaborate with clients and engineers to ensure solutions meet client and Eventus quality standards">
  • Roll up sleeves to dive into code to help the development team with complex problems">
  • Define overall CCaaS application architectures, including networks, WFM, quality, AI tools, ACD, CRM integrations, and IVR">
  • Create designs for effective maintenance, scalability, and upgradability">
  • Manage implementation, including code reviews, troubleshooting, requirements management, and integrations">
  • Experience with API integrations, web services, and coding languages such as JavaScript, Python, Java, and C++ is a plus">
  • Network infrastructure experience and devops/CICD concepts, including configuration-as-code and automated pipelines, are a plus">
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Requirements:

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To be successful in this role, you should have:

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  • Bachelor's degree in computer science, IT, or engineering, or equivalent experience">
  • ~5 or more years of experience with software architecture and design with CXone, Genesys Cloud, or Amazon Connect">
  • Excellent written communication and interpersonal skills">
  • Ability to work remotely and travel up to 20%">
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Salary Range: $120,000 - $180,000 per year

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Benefits: We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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