CCaaS Solution Designer

5 days ago


London, Greater London, United Kingdom Eventus Solutions Group Full time

Eventus Solutions Group is looking for a highly skilled CCaaS Solution Designer to join our team. As a CCaaS Solution Designer, you will be responsible for designing and developing complex contact center solutions that meet the needs of our clients.

You will work closely with our engineering team to design and develop solutions that provide effective maintenance, scalability, and upgradability. Key responsibilities include defining overall CXone, Genesys Cloud or Amazon Connect Application architectures, creating designs that leverage legacy/on-premises solutions and CCaaS systems, and managing project initiatives to address digital transformation goals and business priorities.

The ideal candidate will have 10+ years' experience in Contact Center and UC environments, with 5 or more years of experience with software architecture and design. They will also have experience with enterprise ACD, CTI, and IVR, as well as API integrations and web service experience.

Benefits include a competitive total rewards program, comprehensive benefit plans, professional training opportunities, and an engaging and fun culture.



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