Enterprise Contact Center Advisor

5 days ago


London, Greater London, United Kingdom Amazon Full time
About the Company:

AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders.

Job Description:

We are seeking an experienced Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect. As a strategic advisor to customers, you will help them innovate and optimize their contact center and customer experience through adoption of the Connect capabilities. You will lead cross-functional field teams in sales, solutions architecture, partner sales, product, and work at the CxO level with customers to maximize the value of their Connect investment.

Responsibilities:
  • Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect.
  • Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success.
  • Develop account plans in conjunction with field teams.
  • Work with partners and ISVs to extend reach & drive adoption of AWS solutions.
Requirements:
  • Significant experience in enterprise sales, business development, and/or consulting with SaaS Contact Center and Customer Experience products.
  • Experience with managing complex, multi-stakeholder projects and delivering solutions.
  • Experience developing detailed account plans, including customer value maps.
  • Strong analytical and problem-solving skills, with the capacity to leverage data to drive informed decision-making.
  • Familiarity with SaaS business models and enterprise software implementation best practices.
  • Six Sigma, PMP or SAFe certified or related experience.
  • $125,000 - $175,000 per year.


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