Contact Center AI Strategist
7 days ago
We are seeking a skilled Contact Center AI Strategist to join our team at LTIMindtree. In this role, you will be responsible for driving the strategic vision for AI implementation in contact center operations and developing innovative AI solutions.
Estimated Salary: £110,000 - £140,000 per annum
About the Role:
- Develop and articulate thought leadership content through white papers, presentations, and speaking engagements
- Guide cross-functional teams in implementing cutting-edge AI solutions
- Partner with stakeholders to identify opportunities for AI innovation
- Evaluate emerging AI technologies and their potential application
- Mentor teams on AI best practices and implementation strategies
Requirements:
- Masters degree or Ph.D. in Computer Science, AI, or related field
- 12+ years of experience in AI/ML development and implementation
- 5+ years of specific experience with contact center AI solutions
- Experience with Azure AI and cloud services such as Azure OpenAI, Azure ML , Azure DevOps etc.
- Proven track record of successful AI strategy development
- Strong understanding of NLP, chatbots, and voice analytics
- Experience with contact center platforms like Genesys
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