Digital Innovation Strategist
1 day ago
Job Title: Digital Innovation Strategist
We are seeking an experienced Digital Innovation Strategist to lead the implementation of AI solutions in our contact center operations.
About Thrive IT Systems:
Thrive IT Systems is a leading provider of innovative technology solutions. We are committed to delivering exceptional customer experiences through the use of artificial intelligence.
Job Description:
The successful candidate will have extensive experience in designing and implementing AI solutions. They will be responsible for leading cross-functional teams in implementing cutting-edge AI technologies and identifying opportunities for innovation.
Key Responsibilities:
- Lead the strategic vision for AI implementation in contact center operations
- Develop thought leadership content through white papers, presentations, and speaking engagements
- Guide cross-functional teams in implementing AI solutions
- Partner with stakeholders to identify opportunities for AI innovation
- Evaluate emerging AI technologies and their potential application
- Mentor teams on AI best practices and implementation strategies
Requirements:
- Masters degree or PhD in Computer Science, AI, or related field
- Hands-on years of experience in AIML development and implementation
- Hands-on years of specific experience with contact center AI solutions
- Experience with Azure AI and cloud services such as Azure OpenAI, Azure ML, Azure DevOps, etc.
Benefits:
- A competitive salary of $120,000 - $180,000 per year
- A comprehensive benefits package
- Opportunities for career growth and professional development
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