AI Innovation Strategist

5 days ago


London, Greater London, United Kingdom LTIMindtree Full time
Transform Customer Experience with AI:
LTIMindtree seeks a seasoned AI Architect to lead the strategic vision for AI implementation in contact center operations. As an AI Architect, you will develop thought leadership content, guide cross-functional teams, and partner with stakeholders to identify opportunities for AI innovation. Join our team of innovators who are shaping the future of digital transformation.

Who We Are:
LTIMindtree is a global technology consulting and digital solutions company that empowers businesses to reimagine their models, accelerate innovation, and maximize growth through digital technologies. Our team of nearly 90,000 professionals across 30 countries offers extensive domain and technology expertise to drive superior competitive differentiation, customer experiences, and business outcomes. For more information, visit www.ltimindtree.com.

What You Will Do:
  • Lead the strategic vision for AI implementation in contact center operations.
  • Develop and articulate thought leadership content through white papers, presentations, and speaking engagements.
  • Guide cross-functional teams in implementing cutting-edge AI solutions.
  • Partner with stakeholders to identify opportunities for AI innovation.
  • Evaluate emerging AI technologies and their potential application.
  • Mentor teams on AI best practices and implementation strategies.

Requirements:
  • Master's degree or Ph.D. in Computer Science, AI, or related field.
  • 12+ years of experience in AI/ML development and implementation.
  • 5+ years of specific experience with contact center AI solutions.
  • Experience with Azure AI and cloud services such as Azure OpenAI, Azure ML , Azure DevOps etc.
  • Proven track record of successful AI strategy development.
  • Strong understanding of NLP, chatbots, and voice analytics.
  • Experience with contact center platforms like Genesys.

Salary: £140,000 per annum.

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