CX Excellence Lead
3 days ago
The Customer Service Operations Manager at Rapha will be responsible for driving excellence in customer service across all channels.
Key Responsibilities:- Develop and execute strategies to enhance customer satisfaction and loyalty.
- Manage contact channel and self-service strategies, incorporating automation.
- Oversee the Repairs operation, focusing on improving NPS metrics.
- Minimum 3 years of experience in a customer-facing role.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- A competitive salary (£60,000 - £80,000 per annum).
- Flexible working hours.
- Annual clothing allowance.
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Global CX Excellence Lead
2 weeks ago
London, Greater London, United Kingdom ManpowerGroup Full timeJob Overview:ManpowerGroup seeks a highly skilled Digital Commerce CX Excellence Lead to drive continuous improvement in online Consumer Experience (CX) for our global ecommerce platform. As a strategic leader, you will be responsible for enhancing user experience across our digital platforms, leveraging data-driven insights to inform your...
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CX Transformation Lead
2 weeks ago
London, Greater London, United Kingdom DS Smith Full timeCX Transformation Role OverviewThis CX Project Manager role at DS Smith offers an exciting opportunity to drive key CX transformation workstreams, building a more customer-centric business and achieving greater customer satisfaction.The successful candidate will work closely with senior functional regional, local, and global leaders, as well as develop a...
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Digital Commerce CX Lead
7 days ago
London, Greater London, United Kingdom ManpowerGroup Full timeJob Title: Digital Commerce CX LeadLocation: LondonContract: Six Month (possibility of extension)Hybrid workingPurpose of the Role: As a Digital Commerce CX Lead, you will drive continuous improvement in online Consumer Experience for our global eCommerce platforms. Your focus will be on generating insights, monitoring performance changes, and fostering a...
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Global eCommerce CX Lead
2 weeks ago
London, Greater London, United Kingdom Experis - ManpowerGroup Full timeAbout the Role: We are looking for an experienced Digital Commerce CX Performance Lead to drive continuous improvement in online Consumer Experience (CX) for Digital Commerce. As a member of our team, you will generate insights, monitor performance changes and foster a data-driven approach to enhance user experience across our digital...
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Digital Commerce CX Strategy Lead
2 weeks ago
London, Greater London, United Kingdom ManpowerGroup Full timeJob Title: Digital Commerce CX Performance LeadLocation: LondonEstimated Salary: £60,000 - £80,000 per annum (dependent on experience)About the RoleThe Digital Commerce CX Performance Lead will drive continuous improvement in online Consumer Experience for our global eCommerce business. This role focuses on generating insights, monitoring performance...
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E-Commerce CX Transformation Lead
2 weeks ago
London, Greater London, United Kingdom ManpowerGroup Full timeAbout the RoleThis is an exciting opportunity for an E-Commerce CX Transformation Lead to join our organization and lead the charge in enhancing user experience across our digital platforms. As a key member of our team, you will establish data-driven priorities for Product websites, prepare and share CX performance results, and identify and quantify CX...
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Digital Commerce CX Performance Lead
2 weeks ago
London, Greater London, United Kingdom Experis Full timeJob Title: Digital Commerce CX Performance LeadExperis is seeking a skilled Digital Commerce CX Performance Lead to drive continuous improvement in online Consumer Experience (CX) for our global eCommerce platforms.Estimated Salary: £80,000 - £100,000 per annumPurpose of the RoleThe successful candidate will focus on generating insights, monitoring...
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CX Operations and Development Lead
2 weeks ago
London, Greater London, United Kingdom CV Library Full timeAbout the RoleWe are looking for a highly skilled CX Operations and Development Lead to join our team at CV Library. As a key member of our operations team, you will be responsible for leading a team of engineers in managing the operations and support of our contact centre solutions.You will oversee daily operations to ensure optimal performance of NICE CX...
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CX Strategy Lead
2 weeks ago
London, Greater London, United Kingdom Gamma Full time**Role Overview:** We are seeking an experienced professional to join our Manchester-based team as a CX Consultant. In this role, you will play a pivotal part in developing and maintaining a team of CX Consultants who will support existing customers and collaborate with internal Sales teams to scope solutions to customer problems.You will be responsible...
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CX Solutions Architect
7 days ago
London, Greater London, United Kingdom Gamma Full timeAbout the RoleWe are seeking an experienced CX professional to join our Manchester-based team as a Lead CX Consultant. In this role, you will play a pivotal part in developing and maintaining a team of CX Consultants who will support our existing customers and collaborate with internal Sales teams to scope solutions to customer problems.The estimated salary...
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Senior Oracle CX Cloud Delivery Lead
2 weeks ago
London, Greater London, United Kingdom Fynity Full time £60,000 - £70,000Fynity, a dynamic consultancy, seeks a Senior Oracle CX Cloud Delivery Lead to join its team.In this role, you will be responsible for building and maintaining project scope definition, schedule, costs, resource plan, and RAID logs, as well as delegating and allocating responsibilities efficiently to manage projects end-to-end.The estimated salary for this...
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CX Improvement Specialist
7 days ago
London, Greater London, United Kingdom Harnham Full timeHarnham is seeking a highly skilled CX Improvement Specialist to join a leading financial services business in London. As a key member of the team, you will be responsible for improving customer experiences through data-driven insights and strategic recommendations.The ideal candidate will have a proven track record of delivering CX improvement initiatives,...
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Oracle CX Cloud Project Lead
1 week ago
London, Greater London, United Kingdom Fynity Full time £60,000 - £70,000About Fynity: We are an award-winning Oracle Platinum Partner dedicated to helping companies deliver exceptional customer experiences through Oracle CX solutions.Your Opportunity: As a Senior Technical Project Manager, you will play a critical role in driving the success of our clients by delivering Oracle CX solutions on time and on budget.Key...
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Sales Development Lead
1 month ago
London, Greater London, United Kingdom DigitalGenius Full timeAbout DigitalGeniusAs a leading CX platform for E-commerce, we combine artificial intelligence with process automation and deep integrations to deliver exceptional customer experiences to some of the world's largest and fastest-growing E-commerce businesses.We're a global team driven by our commitment to CX Excellence in E-commerce, headquartered in London,...
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Post-Booking CX Specialist
2 weeks ago
London, Greater London, United Kingdom loveholidays Full timeKey ResponsibilitiesSupport the Head of CX & Service Design in developing and executing groundbreaking service design strategies that elevate post-booking customer experiences.Collaborate with multiple departments to ensure alignment and execution of a cohesive and integrated post-booking CX strategy.Work with the communications lead to ensure post-booking...
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Genesys Cloud CX Developer
7 days ago
London, Greater London, United Kingdom Quo Vadis CCS Ltd Full time**Job Title:** Genesys Cloud CX DeveloperQuo Vadis CCS Ltd is a leading provider of customer experience and employee experience management solutions. We are seeking an experienced Genesys Cloud CX Developer to join our team and help us deliver high-quality solutions to our clients.As a Genesys Cloud CX Developer, you will be responsible for designing,...
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Regional CX Champion
2 weeks ago
London, Greater London, United Kingdom Fluence Energy Full timeAre you passionate about delivering exceptional customer experiences?Fluence Energy, a global market leader in intelligent energy storage and optimization software, is seeking an experienced Regional CX Champion to drive our CX strategy across the EMEA region.About the Job:This is a unique opportunity to work closely with cross-functional teams to develop...
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Digital Transformation Project Lead
1 month ago
London, Greater London, United Kingdom DS Smith Full timeWe are a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. Headquartered in London and a member of the FTSE 100, we operate in 34 countries employing around 30,000 people.CX Project Manager OpportunityAs a CX Project Manager at DS Smith, you will drive the delivery of key CX...
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Digital Commerce CX Strategist
7 days ago
London, Greater London, United Kingdom ManpowerGroup Full timeJob Title: Digital Commerce CX StrategistIn this role, you will drive continuous improvement in online Consumer Experience (CX) for ManpowerGroup's digital commerce platform as the Digital Commerce CX Strategist – Global eCommerce.About the Role:You will establish data-driven priorities to enhance user experience across our digital platforms. This involves...
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Digital Commerce CX Performance Strategist
7 days ago
London, Greater London, United Kingdom ManpowerGroup Full timeJob Title: Digital Commerce CX Performance LeadAbout the Role:The ManpowerGroup is seeking an exceptional Digital Commerce CX Performance Lead to drive continuous improvement in online Consumer Experience (CX) for our Global eCommerce platform. This role focuses on generating insights, monitoring performance changes, and fostering a data-driven approach to...