CX Strategy Lead

About the RoleWe are seeking a highly skilled Global CX Strategy Lead to join our team at Warner Bros. Discovery. This is a unique opportunity to lead the development and continuous evolution of global CX team and GTM support prep processes, working closely with cross-functional teams to ensure successful delivery of product, programming, and promotional...

Job Title: Digital Commerce CX Performance LeadLocation: LondonEstimated Salary: £60,000 - £80,000 per annum (dependent on experience)About the RoleThe Digital Commerce CX Performance Lead will drive continuous improvement in online Consumer Experience for our global eCommerce business. This role focuses on generating insights, monitoring performance...

We are a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. Headquartered in London and a member of the FTSE 100, we operate in 34 countries employing around 30,000 people.CX Project Manager OpportunityAs a CX Project Manager at DS Smith, you will drive the delivery of key CX...

CX Transformation Role OverviewThis CX Project Manager role at DS Smith offers an exciting opportunity to drive key CX transformation workstreams, building a more customer-centric business and achieving greater customer satisfaction.The successful candidate will work closely with senior functional regional, local, and global leaders, as well as develop a...

Key ResponsibilitiesSupport the Head of CX & Service Design in developing and executing groundbreaking service design strategies that elevate post-booking customer experiences.Collaborate with multiple departments to ensure alignment and execution of a cohesive and integrated post-booking CX strategy.Work with the communications lead to ensure post-booking...

Job Overview:ManpowerGroup seeks a highly skilled Digital Commerce CX Excellence Lead to drive continuous improvement in online Consumer Experience (CX) for our global ecommerce platform. As a strategic leader, you will be responsible for enhancing user experience across our digital platforms, leveraging data-driven insights to inform your...

About the RoleThis is an exciting opportunity for an E-Commerce CX Transformation Lead to join our organization and lead the charge in enhancing user experience across our digital platforms. As a key member of our team, you will establish data-driven priorities for Product websites, prepare and share CX performance results, and identify and quantify CX...

Are you passionate about delivering exceptional customer experiences?Fluence Energy, a global market leader in intelligent energy storage and optimization software, is seeking an experienced Regional CX Champion to drive our CX strategy across the EMEA region.About the Job:This is a unique opportunity to work closely with cross-functional teams to develop...

About the OpportunityWe are seeking a talented individual to join our team as a Digital CX Strategist, working directly with our current & potential clients across a range of industries. This exciting opportunity requires exceptional contact centre knowledge and expertise, with proven delivery of solutioning in contact centres.Key ResponsibilitiesBe the lead...

About the RoleWe are looking for a highly skilled CX Operations and Development Lead to join our team at CV Library. As a key member of our operations team, you will be responsible for leading a team of engineers in managing the operations and support of our contact centre solutions.You will oversee daily operations to ensure optimal performance of NICE CX...

OverviewWe are seeking an experienced Senior CX Strategy Director to join our team at Publicis Groupe Holdings B.V. As a key member of our global leadership team, you will be responsible for driving commercial impact and marketing transformation for our clients in the healthcare industry.ResponsibilitiesDevelop and implement customer-centric strategies that...

Senior CX Transformation SpecialistDS Smith, a global leader in fibre-based packaging, is seeking a seasoned Senior CX Transformation Specialist to join its team in London. As a trusted advisor to senior leaders, you will play a critical role in shaping the company's customer experience strategy and driving transformation initiatives.With a strong background...

Fynity, a dynamic consultancy, seeks a Senior Oracle CX Cloud Delivery Lead to join its team.In this role, you will be responsible for building and maintaining project scope definition, schedule, costs, resource plan, and RAID logs, as well as delegating and allocating responsibilities efficiently to manage projects end-to-end.The estimated salary for this...

Fynity, a dynamic consultancy, seeks a Project Management Director for Oracle CX Solutions to lead its project management team.In this role, you will be responsible for presenting and reporting on project status to internal and external stakeholders, proactively identifying and deploying mitigation strategies for risks, and ensuring standard operating...

Driving Customer Loyalty through Data-Driven InsightsA well-respected insurance company is seeking a seasoned Insight Strategist - CX to develop and implement data-driven strategies that drive customer loyalty and retention.Key Responsibilities:Develop and implement data-driven strategies to enhance customer experiences and drive loyalty.Lead research...

Drive CX Transformation at DS SmithWe are looking for a seasoned Change Communications expert to lead the Customer Experience transformation programme at DS Smith. Your role will involve working closely with different parts of the organisation to create engagement, excitement, adoption, and ownership of the CX transformation agenda.About the RoleYou will own...

About the RoleAs an Enterprise CX Solutions Manager at Zoom, you will be responsible for managing the designing and deployment of Customer Experience (CX) solutions. Your primary focus will be on leading cross-functional teams to deliver impactful projects that enhance our customers' experience.

About DigitalGeniusAs a leading CX platform for E-commerce, we combine artificial intelligence with process automation and deep integrations to deliver exceptional customer experiences to some of the world's largest and fastest-growing E-commerce businesses.We're a global team driven by our commitment to CX Excellence in E-commerce, headquartered in London,...

Sales Role - CX SolutionsWe are seeking an experienced sales professional to join our team as a Business Development Manager. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities in the SME market.Your primary objectives will be to:Develop and execute a sales strategy to grow revenue and expand...

Capgemini's Intelligent Customer Operations practice has evolved to address the lessons of the pandemic. Our vision combines human-digital hybrids, enabling an 'always on' lifestyle and embodying the spirit of digital-native customers.We have crafted three integrated offers that balance humans and machines to deliver end-to-end services covering Customer...