Senior CX Strategy Director

5 days ago


London, Greater London, United Kingdom Publicis Groupe Holdings B.V Full time

Overview

We are seeking an experienced Senior CX Strategy Director to join our team at Publicis Groupe Holdings B.V. As a key member of our global leadership team, you will be responsible for driving commercial impact and marketing transformation for our clients in the healthcare industry.

Responsibilities

  • Develop and implement customer-centric strategies that drive business growth and commercial impact.
  • Collaborate with international brand teams to leverage CX best practices and design insight-driven audience engagement strategies.
  • Work closely with data and media teams to drive strategic innovation and impact.
  • Serve as a subject matter expert in experience strategy and comms planning, leading clients and peers alike to think about CX opportunities that solve business challenges.
  • Provide analysis of large quantities of information and organize that information into easy to understand insights and evidence that is useful to clients and agency teams.
  • Translate strategic insights to inform the creative and media briefing process to inspire ideation and drive action.
  • Build strong partnerships across the organisation (data, media, ops, business, brand, PR) and with client teams.

Requirements

  • Extensive related strategy and/or planning experience, covering omnichannel / CX / brand and commercial.
  • Experience working on multiple workstreams with a familiarity and comfort working within an agile environment.
  • Preferably you have worked in a matrixed organisation across network agencies, helping remote-based clients and worked across regional-to-local tiers.
  • English-language proficient, with ability to work closely with team members across geographies and time zones.
  • Excellence in presentation skills, workshopping, distillation of complex data, strategic story-telling and clarity of thought.

What We Offer

  • $125,000 - $150,000 per year salary range.
  • A flexible and dynamic work environment with opportunities for career growth and development.
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a diverse and talented team of professionals who share your passion for delivering exceptional results.

About Us

We are Publicis Groupe Holdings B.V., a global leader in marketing, advertising, and digital transformation. Our mission is to help our clients succeed in a rapidly changing world by providing innovative solutions that drive business growth and commercial impact.



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