Senior CX Strategy Director
5 days ago
Overview
We are seeking an experienced Senior CX Strategy Director to join our team at Publicis Groupe Holdings B.V. As a key member of our global leadership team, you will be responsible for driving commercial impact and marketing transformation for our clients in the healthcare industry.
Responsibilities
- Develop and implement customer-centric strategies that drive business growth and commercial impact.
- Collaborate with international brand teams to leverage CX best practices and design insight-driven audience engagement strategies.
- Work closely with data and media teams to drive strategic innovation and impact.
- Serve as a subject matter expert in experience strategy and comms planning, leading clients and peers alike to think about CX opportunities that solve business challenges.
- Provide analysis of large quantities of information and organize that information into easy to understand insights and evidence that is useful to clients and agency teams.
- Translate strategic insights to inform the creative and media briefing process to inspire ideation and drive action.
- Build strong partnerships across the organisation (data, media, ops, business, brand, PR) and with client teams.
Requirements
- Extensive related strategy and/or planning experience, covering omnichannel / CX / brand and commercial.
- Experience working on multiple workstreams with a familiarity and comfort working within an agile environment.
- Preferably you have worked in a matrixed organisation across network agencies, helping remote-based clients and worked across regional-to-local tiers.
- English-language proficient, with ability to work closely with team members across geographies and time zones.
- Excellence in presentation skills, workshopping, distillation of complex data, strategic story-telling and clarity of thought.
What We Offer
- $125,000 - $150,000 per year salary range.
- A flexible and dynamic work environment with opportunities for career growth and development.
- A comprehensive benefits package including health insurance, retirement plan, and paid time off.
- The opportunity to work with a diverse and talented team of professionals who share your passion for delivering exceptional results.
About Us
We are Publicis Groupe Holdings B.V., a global leader in marketing, advertising, and digital transformation. Our mission is to help our clients succeed in a rapidly changing world by providing innovative solutions that drive business growth and commercial impact.
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