Post-Booking CX Specialist

12 hours ago


London, Greater London, United Kingdom loveholidays Full time
Key Responsibilities
  • Support the Head of CX & Service Design in developing and executing groundbreaking service design strategies that elevate post-booking customer experiences.
  • Collaborate with multiple departments to ensure alignment and execution of a cohesive and integrated post-booking CX strategy.
  • Work with the communications lead to ensure post-booking communications are aligned to the service design for every journey.

The ideal candidate will have experience in service design and knowledge of CX technology platforms such as CRM systems. Additionally, they will have a keen interest in innovation in CX technology advancements.



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