Data Driven CX Transformation Specialist

7 days ago


London, Greater London, United Kingdom Harnham Full time
About the Role

We are seeking a Data Driven CX Transformation Specialist to join our team at Harnham. In this role, you will be responsible for providing in-depth insights into the full customer journey.

Key Responsibilities
  • Translate survey and complaint data into actionable insights that go beyond just reporting numbers.
  • Lead or commission research to provide valuable insights that help optimize customer journeys, boost advocacy, loyalty, and overall experience.
  • Analyze Voice of the Customer (VoC) and Speech Analytics data using both qualitative and quantitative methods for diverse customer segments.
  • Contribute to strategic planning with data-driven insights.
  • Define and measure customer perceptions consistently across all products and journeys.
About You

To succeed in this role, you will need proven experience mentoring and coaching teams, expertise in leading Customer Experience (CX) initiatives, strong insight generation and storytelling skills, and a strategic mindset.

What We Offer

We offer a competitive salary of up to £70,000 per annum, based on location in London with 2 days onsite. This is an exciting opportunity to work with a prominent insurance company transforming the industry while enhancing customer experiences.



  • London, Greater London, United Kingdom DS Smith Full time

    About the RoleWe are seeking a CX Performance Manager to lead our Customer Experience transformation journey. This role will be at the heart of shaping internal and external activities for our organisation and valued customers in the future.As a CX Performance Manager, you will lead the development and deployment of a Customer Experience performance...


  • London, Greater London, United Kingdom DS Smith Full time

    About the RoleDS Smith is embarking on a Customer Experience transformation journey, and we require a CX Performance Manager to be at the heart of shaping internal and external activities. This role will work closely with local and global stakeholders to embed a customer insights-driven continuous improvement cycle along the entire customer journey and...


  • London, Greater London, United Kingdom Creative CX Full time

    About the RoleCreative CX is a specialist Experimentation Consultancy helping businesses to optimise, personalise and innovate across the entire customer experience. We're looking for a Senior Strategy Consultant to join our team and drive significant improvements and actionable learnings for our clients.Key ResponsibilitiesLead and manage experimentation...


  • London, Greater London, United Kingdom DS Smith Full time

    We are a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. Headquartered in London and a member of the FTSE 100, we operate in 34 countries employing around 30,000 people.CX Project Manager OpportunityAs a CX Project Manager at DS Smith, you will drive the delivery of key CX...


  • London, Greater London, United Kingdom Publicis Groupe Holdings B.V Full time

    OverviewWe are seeking an experienced Senior CX Strategy Director to join our team at Publicis Groupe Holdings B.V. As a key member of our global leadership team, you will be responsible for driving commercial impact and marketing transformation for our clients in the healthcare industry.ResponsibilitiesDevelop and implement customer-centric strategies that...

  • Digital CX Strategist

    4 weeks ago


    London, Greater London, United Kingdom SQLI Full time

    About SQLISQLI UK & MESQLI UK & ME is a leading digital commerce and services company that specializes in providing exceptional digital experiences to businesses across the United Kingdom and the Middle East.The JobWe are seeking a seasoned CX professional to lead and manage our CX-focused client projects and accounts.Key Responsibilities:Client Relationship...


  • London, Greater London, United Kingdom Match Digital Full time

    Match Digital is seeking a talented Data-Driven Decision Maker to join our team. As a key member of our organization, you'll play a crucial role in driving customer experience excellence across all touchpoints.About the Role:This is an exciting opportunity to work with both internal and external stakeholders to review, govern, and propose improvements in...


  • London, Greater London, United Kingdom Celonis Full time

    At Celonis, we are revolutionizing the way businesses operate by harnessing the power of process mining technology. As a key member of our Value Engineering team, you will play a critical role in driving data-driven transformation with our most strategic customers.The ideal candidate will have a proven track record in leading cross-functional teams, managing...


  • London, Greater London, United Kingdom White Swan Data Full time

    Position OverviewWe are seeking a highly skilled Data-Driven Betting Specialist to join our team at White Swan Data. As a key member of our team, you will be responsible for analyzing live football data, developing trading strategies, and optimizing trading outcomes.About the CompanyAt White Swan Data, we are passionate about harnessing the power of data to...


  • London, Greater London, United Kingdom Beamsrenovation Full time

    We are seeking a highly skilled Data Engineer to join our team at Beamsrenovation. As a key member of our engineering team, you will play a crucial role in designing, building, and optimizing our data infrastructure to support transformative insights, machine learning, generative AI, and data-driven decisions across the organization.Job OverviewAs Senior...


  • London, Greater London, United Kingdom Celonis SE Full time

    About the RoleWe are seeking a highly skilled Data Driven Business Transformation Expert to join our team at Celonis SE.


  • London, Greater London, United Kingdom Hitachi Vantara Corporation Full time

    Hitachi Solutions Europe Job OpportunityA leading global Digital, Data and Technology consultancy, Microsoft Gold partner, and Cloud Services partner, specialising in end-to-end transformation. As a global consultancy firm, we work across private and public sectors, focusing on Dynamics 365 Business Applications, Power Platform, including Azure, Application...


  • London, Greater London, United Kingdom Square One Resources Full time

    **Job Title:** Transformation Project Manager - Data-Driven SolutionsLocation: London (Hybrid 1-2 days a week)Estimated Salary Range: £340-£385 per annum, depending on experience.About the Role:We are seeking an experienced Transformation Project Manager to join our team in London. As a key member of our project delivery team, you will be responsible for...

  • Product Manager

    4 weeks ago


    London, Greater London, United Kingdom Amazon Full time

    Product Manager - Delivery CXAmazon is seeking a Product Manager to amplify the convenience factor of speed in India's business by reimagining the future of delivery. You will work closely with design, engineering, and WW partner teams in an agile environment to launch products and scale them to tens of millions of customers.You will work with marketing,...


  • London, Greater London, United Kingdom exl Full time

    Job Description:EXL is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. We are seeking a highly experienced professional to join our team as a Digital Transformation Lead for BFSI Sectors. In this role, you will be responsible for defining and implementing digital CX and AI...


  • London, Greater London, United Kingdom Shape IT Recruitment Full time

    About UsAt Shape IT Recruitment, we're passionate about helping businesses like yours unlock the full potential of their data.We're currently looking for a highly skilled Data Analytics Transformation Specialist to join our team and help drive business success through data-driven decision making.


  • London, Greater London, United Kingdom Data Science Festival Full time

    Senior Data EngineerWe are looking for a highly skilled Senior Data Engineer to join our team at the Data Science Festival. As a key member of our data function, you will play a crucial role in driving high standards across the organization.This is an exciting opportunity to support the delivery of data transformation and contribute to the growth of our...


  • London, Greater London, United Kingdom Capgemini Full time

    Capgemini's Intelligent Customer Operations practice is driven by the lessons of the pandemic, combining human and digital elements to create a hybrid approach that enables an 'always on' lifestyle. Our vision for customer operations embodies the spirit of the digital-native customer.We have crafted three offers that integrate humans and machines to deliver...


  • London, Greater London, United Kingdom Data Idols Full time

    Senior Data Platform EngineerWe are seeking a highly skilled Data Engineer to join our team at Data Idols. As a key member of our data platforms group, you will play a vital role in shaping the data landscape and contribute to data-driven decision-making.The OpportunityIn this exciting role, you will be responsible for designing, implementing, and...


  • London, Greater London, United Kingdom Data Spree GmbH Full time

    Senior Finance Data ManagerWe are seeking a highly skilled professional to spearhead our client's data transformation initiative. As a Senior Finance Data Manager, you will lead the Consumer Finance team in implementing new data-driven reporting and planning capabilities underpinned by Google Cloud Platform (GCP), Tableau, and Anaplan.Your role will be...