Digital CX Strategist

4 weeks ago


London, Greater London, United Kingdom SQLI Full time

About SQLI


SQLI UK & ME


SQLI UK & ME is a leading digital commerce and services company that specializes in providing exceptional digital experiences to businesses across the United Kingdom and the Middle East.


The Job


We are seeking a seasoned CX professional to lead and manage our CX-focused client projects and accounts.


Key Responsibilities:


Client Relationship Management: Build and maintain strong, long-lasting relationships with key client stakeholders.


CX Strategy and Consultation: Develop and execute CX strategies aligned with client business objectives.


Account Growth and Retention: Develop account growth strategies and contribute to contract renewals.


New Business Development: Identify opportunities and create proposals to meet client needs.


Project Oversight: Oversee the execution of CX projects, ensuring they meet or exceed client expectations.


Creative Management: Prepare and present creative briefs for UX/UI designers and copywriters.


CX Performance Metrics: Define key performance indicators to measure CX initiative success.


Team Leadership: Lead and mentor a team of CX specialists, fostering a culture of client-centric thinking and innovation.


Your Profile:



  • Proven experience in CX within the digital services or e-commerce industry.
  • In-depth understanding of CX methodologies and data analysis.
  • Exceptional leadership and team management skills.
  • Strong problem-solving, communication, and negotiation abilities.
  • Proactive, results-driven with a proven track record of achieving and exceeding account goals.
  • Commercially focused and comfortable with estimating and budget management.


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