Digital CX Strategist
4 weeks ago
About SQLI
SQLI UK & ME
SQLI UK & ME is a leading digital commerce and services company that specializes in providing exceptional digital experiences to businesses across the United Kingdom and the Middle East.
The Job
We are seeking a seasoned CX professional to lead and manage our CX-focused client projects and accounts.
Key Responsibilities:
Client Relationship Management: Build and maintain strong, long-lasting relationships with key client stakeholders.
CX Strategy and Consultation: Develop and execute CX strategies aligned with client business objectives.
Account Growth and Retention: Develop account growth strategies and contribute to contract renewals.
New Business Development: Identify opportunities and create proposals to meet client needs.
Project Oversight: Oversee the execution of CX projects, ensuring they meet or exceed client expectations.
Creative Management: Prepare and present creative briefs for UX/UI designers and copywriters.
CX Performance Metrics: Define key performance indicators to measure CX initiative success.
Team Leadership: Lead and mentor a team of CX specialists, fostering a culture of client-centric thinking and innovation.
Your Profile:
- Proven experience in CX within the digital services or e-commerce industry.
- In-depth understanding of CX methodologies and data analysis.
- Exceptional leadership and team management skills.
- Strong problem-solving, communication, and negotiation abilities.
- Proactive, results-driven with a proven track record of achieving and exceeding account goals.
- Commercially focused and comfortable with estimating and budget management.
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