Data-Driven Decision Maker

1 month ago

London, Greater London, United Kingdom Match Digital Full time

Match Digital is seeking a talented Data-Driven Decision Maker to join our team. As a key member of our organization, you'll play a crucial role in driving customer experience excellence across all touchpoints.

About the Role:

This is an exciting opportunity to work with both internal and external stakeholders to review, govern, and propose improvements in both digital and physical customer interactions. You'll be responsible for developing a deep understanding of customer needs and expectations through research and insights, working with cross-functional teams to develop research briefs, and leading quant and qual research projects to inform decision-making processes.

Responsibilities:
  • Develop a single customer view to support business growth, collaborating with Product, Analytics, Marketing, and Commercial teams to identify and address customer pain points
  • Develop customer experience insights and create a framework to inform business decision-making and enable customer-centricity to drive loyalty, satisfaction, and business performance
  • Lead and influence business teams to ensure buy-in into Customer Insights and data that leads to positive and measurable improvements in CX

Requirements:

  • Advanced knowledge of research methodologies (quant and/or qual) and experience planning, briefing, and analysing research projects
  • An analytical mindset, with the ability to make data-driven decisions and deliver structured reporting to senior stakeholders
  • Leadership skills to influence business teams and ensure buy-in into Customer Insights and data-driven improvements in CX

Compensation:

  • £65,000 - £85,000 + 10% bonus + benefits, including 25 days holiday, private healthcare, and competitive pension plan
  • A dynamic work environment with opportunities for professional growth and development

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