Event Booking Specialist

1 week ago

London, Greater London, United Kingdom AccorHotel Full time

We are seeking a highly organized and communicative individual to manage conference and group bookings for AccorHotel.

Responsibilities:
  • Qualify and convert client enquiries into successful bookings, ensuring seamless execution from inquiry to post-event follow-up.
  • Prepare and send offer contracts to clients, maintaining accurate records and meeting deadlines.
  • Process pro forma invoices, verify invoices for accuracy, and process payments in a timely manner.
  • Distribute function sheets and confirm event details with clients, providing exceptional customer service.
  • Foster strong relationships with clients through timely follow-up after events, ensuring repeat business.
Additional Responsibilities:
  • Manage groups reservations, responding to enquires and following up on bookings, providing updates on availability and pricing.
  • Assist with site inspections, provide exceptional customer service, and contribute to daily and weekly reporting.
  • Provide general office support duties for the Admin Office, including updating the events calendar and maintaining accurate records.
Requirements:
  • Excellent interpersonal and communication skills, with the ability to prioritize tasks in a fast-paced environment.
  • Able to handle complex and confidential information with discretion, maintain confidentiality and professionalism at all times.
  • Competency in various computer software applications, with the ability to learn new systems quickly.
  • Energetic and able to multitask, managing a varied workload and meeting deadlines.
  • Able to take instructions and initiate proactive solutions, working independently and as part of a team.
  • Strong written English and telephone communication skills, with the ability to interact confidently with stakeholders.
  • Experience in a similar role is desirable, but not essential.

The estimated salary for this position is $55,000 - $65,000 per annum, depending on experience. This is a full-time employment opportunity with no remote work arrangement available.

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