Communication Strategy Specialist

1 month ago


London, Greater London, United Kingdom DS Smith Full time
Drive CX Transformation at DS Smith

We are looking for a seasoned Change Communications expert to lead the Customer Experience transformation programme at DS Smith. Your role will involve working closely with different parts of the organisation to create engagement, excitement, adoption, and ownership of the CX transformation agenda.

About the Role

You will own the creation of the internal (change) communications strategy and plan for different stakeholder groups, drive the channel strategy in support of your communication strategy and plan, and onboard and manage required suppliers to deliver on your strategy.

  • Develop compelling stories to adapt to all levels of the organisation.
  • Manage communication agencies and leverage existing channels.
  • Plan, edit, write content, and manage channels for internal communications mediums.

With a competitive salary of £62,500 - £72,500 per annum, plus benefits including 25 days holiday plus bank holidays, private medical insurance, pension scheme, life assurance, and income protection, this is an exceptional opportunity to drive CX transformation at DS Smith.



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