CX Transformation Lead

About the RoleThis is an exciting opportunity for an E-Commerce CX Transformation Lead to join our organization and lead the charge in enhancing user experience across our digital platforms. As a key member of our team, you will establish data-driven priorities for Product websites, prepare and share CX performance results, and identify and quantify CX...

We are a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. Headquartered in London and a member of the FTSE 100, we operate in 34 countries employing around 30,000 people.CX Project Manager OpportunityAs a CX Project Manager at DS Smith, you will drive the delivery of key CX...

About the RoleWe are seeking a Data Driven CX Transformation Specialist to join our team at Harnham. In this role, you will be responsible for providing in-depth insights into the full customer journey.Key ResponsibilitiesTranslate survey and complaint data into actionable insights that go beyond just reporting numbers.Lead or commission research to provide...

About the RoleWe are seeking a CX Performance Manager to lead our Customer Experience transformation journey. This role will be at the heart of shaping internal and external activities for our organisation and valued customers in the future.As a CX Performance Manager, you will lead the development and deployment of a Customer Experience performance...

**Role Overview:** We are seeking an experienced professional to join our Manchester-based team as a CX Consultant. In this role, you will play a pivotal part in developing and maintaining a team of CX Consultants who will support existing customers and collaborate with internal Sales teams to scope solutions to customer problems.You will be responsible...

About the OpportunityWe are seeking a talented individual to join our team as a Digital CX Strategist, working directly with our current & potential clients across a range of industries. This exciting opportunity requires exceptional contact centre knowledge and expertise, with proven delivery of solutioning in contact centres.Key ResponsibilitiesBe the lead...

About the RoleWe are seeking a highly skilled Global CX Strategy Lead to join our team at Warner Bros. Discovery. This is a unique opportunity to lead the development and continuous evolution of global CX team and GTM support prep processes, working closely with cross-functional teams to ensure successful delivery of product, programming, and promotional...

About UsDS Smith is a leading provider of sustainable fibre-based packaging solutions worldwide, backed by recycling and papermaking operations.We play a pivotal role in the value chain across sectors including e-commerce, fast-moving consumer goods, and industrials. Through our purpose of 'Redefining Packaging for a Changing World' and our Now and Next...

Job Title: Digital Commerce CX Performance LeadLocation: LondonEstimated Salary: £60,000 - £80,000 per annum (dependent on experience)About the RoleThe Digital Commerce CX Performance Lead will drive continuous improvement in online Consumer Experience for our global eCommerce business. This role focuses on generating insights, monitoring performance...

We are seeking an experienced Customer Experience Transformation Lead to join our team at DS Smith.About usDS Smith is a leading provider of sustainable fibre-based packaging worldwide, supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and...

OverviewWe are seeking an experienced Senior CX Strategy Director to join our team at Publicis Groupe Holdings B.V. As a key member of our global leadership team, you will be responsible for driving commercial impact and marketing transformation for our clients in the healthcare industry.ResponsibilitiesDevelop and implement customer-centric strategies that...

About the RoleWe are looking for a highly skilled CX Operations and Development Lead to join our team at CV Library. As a key member of our operations team, you will be responsible for leading a team of engineers in managing the operations and support of our contact centre solutions.You will oversee daily operations to ensure optimal performance of NICE CX...

Transformative Leadership OpportunityJAM IT Consultancy Ltd invites applications for the position of Bilingual Customer Success Manager, a highly rewarding role offering extensive career development and challenging responsibilities. Working closely with senior leadership, you will lead cross-functional teams and collaborate with customers to achieve mutually...

Join DS Smith's Transformation TeamDS Smith is a leading provider of sustainable fibre-based packaging worldwide. Our purpose is to 'Redefine Packaging for a Changing World' and drive the transition to a circular economy. As a part of our Corporate Affairs Packaging team, you will play a crucial role in supporting the wider transformation communication...

Job DescriptionWe are seeking a talented Digital Transformation Consultant to join our team at Computappoint. In this exciting opportunity, you will work closely with clients to gather their requirements and develop tailored solutions that meet their needs.About the OpportunityYour expertise in CX One and similar customer experience platforms will enable you...

Fynity, a dynamic consultancy, seeks a Senior Oracle CX Cloud Delivery Lead to join its team.In this role, you will be responsible for building and maintaining project scope definition, schedule, costs, resource plan, and RAID logs, as well as delegating and allocating responsibilities efficiently to manage projects end-to-end.The estimated salary for this...

Capgemini's Intelligent Customer Operations practice has evolved to address the lessons of the pandemic. Our vision combines human-digital hybrids, enabling an 'always on' lifestyle and embodying the spirit of digital-native customers.We have crafted three integrated offers that balance humans and machines to deliver end-to-end services covering Customer...

About the RoleAs an Enterprise CX Solutions Manager at Zoom, you will be responsible for managing the designing and deployment of Customer Experience (CX) solutions. Your primary focus will be on leading cross-functional teams to deliver impactful projects that enhance our customers' experience.

Are you passionate about delivering exceptional customer experiences?Fluence Energy, a global market leader in intelligent energy storage and optimization software, is seeking an experienced Regional CX Champion to drive our CX strategy across the EMEA region.About the Job:This is a unique opportunity to work closely with cross-functional teams to develop...

Job Title: Transformation Unit Team LeadWe are seeking a skilled and experienced professional to join our Transformation Unit as a Team Lead. The successful candidate will have a strong background in patient experience and service improvement, with a proven track record of delivering high-quality results in a fast-paced environment.The Team Lead will be...