Transformation Communications Lead

1 week ago


London, Greater London, United Kingdom DS Smith Full time
About Us

DS Smith is a leading provider of sustainable fibre-based packaging solutions worldwide, backed by recycling and papermaking operations.

We play a pivotal role in the value chain across sectors including e-commerce, fast-moving consumer goods, and industrials. Through our purpose of 'Redefining Packaging for a Changing World' and our Now and Next sustainability strategy, we are committed to leading the transition to the circular economy.

The Role

This is an exciting opportunity to join our Corporate Affairs Packaging team as a Transformation Communications Lead. As part of this team, you will support the wider transformation communication agenda, focusing on the Customer Experience transformation programme.

Your primary objective will be to drive the transformation of CX at a critical juncture in its history. You will collaborate closely with various parts of the organisation to create engagement, excitement, adoption, and ownership of the CX transformation agenda.

Key Responsibilities
  • Create and execute internal change communications strategies and plans for different stakeholder groups, aligned with the CX Change Manager and the wider business internal communication agenda.
  • Develop and implement a channel strategy that supports your communication plan, leveraging existing channels and exploring other creative opportunities that align with the ambitious CX Vision.
  • Manage suppliers and be hands-on in collateral development and deployment.
  • Plan, edit, write content, and manage channels for various internal communications mediums, such as staff intranet, Teams channels, Viva Engage, month newsletter, and regular email bulletin.
  • Closely work with CX team members to understand project updates or messages ready for communication, as well as regional team members around deployment.
Requirements
  • Proven experience and knowledge of change communication principles, change management methodologies.
  • Able to develop and deliver communications strategies and plans for large transformational projects, across multiple channels and audiences.
  • Compelling storyteller with excellent communication skills to adapt to all levels of the organisation.
  • Demonstrable evidence of positively influencing employee engagement at all levels of the business.
  • Experience in managing communication agencies.
  • Fluent in English and ideally at least one other European language.
  • Flexibility to travel, be on site where the action needs to happen.
What We Offer

As a Transformation Communications Lead at DS Smith, you will enjoy a competitive salary of £60,000 - £80,000 per annum, depending on experience. The role also comes with:

  • 25 days holiday plus bank holidays.
  • Private Medical Insurance.
  • Pension scheme, life assurance, and income protection.
  • Salary sacrifice electric car scheme.
  • Employee Assistance Programme.
  • Employee Discounts.
  • Cycle to work scheme.

This is a hybrid role based in London (Paddington), offering the perfect blend of flexibility and collaboration.



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