Transformation Communication Lead

7 days ago


London, Greater London, United Kingdom DS Smith Full time
Join DS Smith's Transformation Team

DS Smith is a leading provider of sustainable fibre-based packaging worldwide. Our purpose is to 'Redefine Packaging for a Changing World' and drive the transition to a circular economy. As a part of our Corporate Affairs Packaging team, you will play a crucial role in supporting the wider transformation communication agenda.

About the Role

This exciting opportunity allows you to drive the transformation of Customer Experience at a pivotal point in its history. You will work closely with different parts of the organisation to create engagement, excitement, adoption, and ownership of the CX transformation agenda.

  • Own the creation of the internal (change) communications strategy and plan for different stakeholder groups.
  • Drive the channel strategy in support of your communication strategy and plan.
  • Onboard and manage required suppliers to deliver on your strategy.

Our ideal candidate has proven experience and knowledge of change communication principles, as well as excellent communication skills to adapt to all levels of the organisation.

About Us

At DS Smith, we are committed to leading the transition to the circular economy while delivering more circular solutions for our customers and wider society. We offer a competitive salary of £55,000 - £65,000 per annum, plus benefits including 25 days holiday plus bank holidays, private medical insurance, pension scheme, life assurance, and income protection.



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