Digital Commerce CX Performance Lead

5 days ago


London, Greater London, United Kingdom Experis Full time
Job Title: Digital Commerce CX Performance Lead

Experis is seeking a skilled Digital Commerce CX Performance Lead to drive continuous improvement in online Consumer Experience (CX) for our global eCommerce platforms.

Estimated Salary: £80,000 - £100,000 per annum

Purpose of the Role

The successful candidate will focus on generating insights, monitoring performance changes, and fostering a data-driven approach to enhance user experience across our digital platforms.

Key Responsibilities
  1. Establish Data-Driven Priorities: Define CX priorities for our eCommerce websites.
  2. Performance Reporting: Prepare and share CX performance results, emphasizing improvements and regressions, while ensuring meticulous oversight for key deployments.
  3. Technical Proficiency: Experience with Google Analytics for web analysis, Glassbox / SessionCam for UX analysis, and Jira & Confluence for project management.
  4. Analytical Mindset: Ability to relate data to web CX/UX best practices.
  5. Language Skills: Proficient in both written and spoken English.


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