Digital Commerce CX Performance Strategist

3 weeks ago


London, Greater London, United Kingdom ManpowerGroup Full time
Job Title: Digital Commerce CX Performance Lead

About the Role:
The ManpowerGroup is seeking an exceptional Digital Commerce CX Performance Lead to drive continuous improvement in online Consumer Experience (CX) for our Global eCommerce platform. This role focuses on generating insights, monitoring performance changes, and fostering a data-driven approach to enhance user experience across our digital platforms.

Main Responsibilities:
  1. Data-Driven Priorities: Define CX priorities for Product websites.
  2. CX Performance Reporting: Prepare and share CX performance results, emphasizing improvements and regressions, while ensuring meticulous oversight for key deployments.
  3. CX Opportunities Identification: Identify and quantify CX opportunities, calculating potential uplift and providing actionable recommendations.
  4. Stakeholder Engagement: Consolidate CX insights and facilitate collaboration with key stakeholders, including Consumer Analytics & Insights, the CX team, and others.

Required Skills and Qualifications:
  1. Coordination Skills: Strong ability to manage and coordinate cross-functional teams.
  2. Technical Proficiency: Experience with Google Analytics for web analysis, Glassbox / SessionCam for UX analysis, Jira & Confluence for project management.
  3. Analytical Mindset: Ability to relate data to web CX/UX best practices.
  4. Collaboration: Comfortable working in cross-functional environments.
  5. Language Skills: Proficient in both written and spoken English.

Estimated Salary: £80,000 - £100,000 per annum, depending on location and experience. The salary will be competitive and commensurate with your skills and qualifications.

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