Digital Commerce CX Lead

3 weeks ago


London, Greater London, United Kingdom ManpowerGroup Full time

Job Title: Digital Commerce CX Lead

Location: London

Contract: Six Month (possibility of extension)

Hybrid working

Purpose of the Role: As a Digital Commerce CX Lead, you will drive continuous improvement in online Consumer Experience for our global eCommerce platforms. Your focus will be on generating insights, monitoring performance changes, and fostering a data-driven approach to enhance user experience.

Key Responsibilities:

  1. Establish Data-Driven Priorities: Define CX priorities for Product websites.
  2. Performance Reporting: Prepare and share CX performance results, emphasizing improvements and regressions, while ensuring meticulous oversight for key deployments.
  3. Opportunity Identification: Identify and quantify CX opportunities, calculating potential uplift and providing actionable recommendations.
  4. Stakeholder Engagement: Consolidate CX insights and facilitate collaboration with key stakeholders, including Consumer Analytics & Insights, the CX team, and others.

Qualifications:

  1. Coordination Skills: Strong ability to manage and coordinate cross-functional teams.
  2. Technical Proficiency: Experience with Google Analytics for web analysis, Glassbox / SessionCam for UX analysis, Jira & Confluence for project management, and analytical mindset.
  3. Collaboration: Comfortable working in cross-functional environments.
  4. Language Skills: Proficient in both written and spoken English.

Estimated Salary: £55,000 - £65,000 per annum, depending on experience.



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