Call Centre Supervisor

2 days ago


Leeds, Leeds, United Kingdom CV-Library Full time
Job Description

This role involves leading a team to ensure quality standards and KONE dispatch strategy are implemented effectively, consistently, and in line with established guidelines.

The successful candidate will be responsible for coordinating and directing the weekend operations of the team, supporting and enforcing call centre expectations, and managing operations and tasks for a work group.

They will also be expected to demonstrate competence and process adherence, inspire behaviour that represents KONE as one team towards customers, and monitor and lead team performance and KPI/SLA adherence.

This position requires excellent communication and listening skills, as well as the ability to resolve daily work issues and escalate complex issues to the Manager.

The ideal candidate should have experience in managing teams, particularly in a busy contact centre environment, and be proficient in English (written and spoken) and Microsoft Office skills (Word, Excel, Outlook).

This position offers a salary range of £35,000 - £45,000 per annum, depending on experience.



  • Leeds, Leeds, United Kingdom OCU Full time

    We are seeking an experienced Call Centre Supervisor to join our team at OCU Group's Leeds Seacroft location.The role involves supervising a team of call centre agents and ensuring that they meet performance targets adhere to company policies and deliver high-quality customer service.The estimated salary for this position is around £40,000 - £45,000 per...


  • Leeds, Leeds, United Kingdom Amazon Full time

    We are looking for a highly skilled and experienced Fulfilment Centre Supervisor to join our operations team. As a Fulfilment Centre Supervisor, you will be responsible for overseeing the day-to-day activities at one of our Fulfilment Centres.About the RoleThe successful candidate will have experience in people management, data analysis, and process...


  • Leeds, Leeds, United Kingdom Vantage Motor Group Full time

    About the RoleAt Vantage Motor Group, we are seeking an experienced Parts Contact Centre Advisor to join our brand-new Parts Call Centre. This role involves receiving inbound calls on behalf of our 10 Parts Departments across the group.Your primary focus will be on inbound Trade Sales with a small element of retail customers, while also making outbound calls...


  • Leeds, Leeds, United Kingdom OCU Full time

    OCU Group is looking for a highly skilled Call Centre Operations Lead to join our team in Leeds Seacroft. As a key member of our operations team, you will be responsible for ensuring that our call centre meets performance targets and adheres to company policies.The ideal candidate will have a strong understanding of customer service principles, excellent...


  • Leeds, Leeds, United Kingdom OCU Full time

    OCU Group is a leading utility engineering contractor seeking a skilled Call Centre Advisor to join our team in Leeds.This exciting opportunity offers a competitive salary of 25,000 per annum, as well as opportunities for career growth and professional development within the company.Job Description:Provide exceptional customer service to clients via phone,...

  • Call Centre Advisor

    2 days ago


    Leeds, Leeds, United Kingdom OCU Full time

    About the Role:We have an exciting opportunity for a Call Centre Advisor - Evening Shift to join our growing team in Leeds Seacroft.As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers through various communication channels.Key Responsibilities:Answer inbound calls/emails and respond to...


  • Leeds, Leeds, United Kingdom ENGINEERINGUK Full time

    Job Title: Fulfilment Centre SupervisorAbout the Role:This is a challenging and rewarding opportunity for former military personnel to apply their skills and experience in a fast-paced logistics environment. As a Fulfilment Centre Supervisor at Amazon, you will play a key role in managing day-to-day operations, ensuring the highest standards of quality and...


  • Leeds, Leeds, United Kingdom AWM Full time

    Job Summary:We are seeking an experienced Call Centre Team Leader to join our team in West Yorkshire. The successful candidate will be responsible for managing customer inquiries, providing written and verbal quotations, and processing online orders.Responsibilities:* Leading a team of customer service representatives* Handling complex customer inquiries and...


  • Leeds, Leeds, United Kingdom OCU Full time

    We are currently seeking an experienced Call Centre Advisor to join our dynamic team in Leeds Seacroft.This exciting opportunity has arisen due to significant growth throughout 2024 and we are looking for a highly motivated individual to join our team.The successful candidate will be responsible for acting as the liaison between our company and our current...

  • Home Care Supervisor

    2 weeks ago


    Leeds, Leeds, United Kingdom Grand Care Centre Full time

    At Grand Care Centre, we are committed to providing exceptional care services that prioritize resident well-being. As a Home Care Supervisor, you will oversee the delivery of personalized care to meet individual needs.About the Position:Job Type: Full-time / Part-timeSalary: Estimated £28,000 - £38,000 per annum, dependent on experience and...


  • Leeds, Leeds, United Kingdom OCU Full time

    As a Call Centre Team Leader - Evening Shift Operations, you will play a vital role in overseeing the team of Advisors at OCU Group's Leeds Seacroft location.The purpose of this position is to ensure that the team meets performance targets adheres to company policies and delivers high-quality customer service. This requires strong leadership excellent...

  • Call Centre Analyst

    2 days ago


    Leeds, Leeds, United Kingdom CV-Library Full time

    We are seeking an experienced Customer Experience Coordinator to join our team. As a key member of the team, you will be responsible for delivering exceptional customer experiences, solving complex problems, and managing calls. This is an exciting opportunity to work in a collaborative setting, prioritise tasks, and multitask across systems and...


  • Leeds, Leeds, United Kingdom OCU Full time

    As a Call Centre Team Leader Evening Shift, you will play a vital role in overseeing and managing our team of Advisors in Leeds Seacroft.The purpose of this position is to ensure that the team meets performance targets adheres to company policies and delivers high-quality customer service. The ideal candidate will possess strong leadership skills, excellent...


  • Leeds, Leeds, United Kingdom OCU Full time

    Role Overview: As a Call Centre Advisor with OCU Group in Leeds Seacroft, you will act as the liaison between our company and customers. Your primary responsibility will be to resolve customer issues efficiently while maintaining high levels of satisfaction.Salary Information: The salary for this role is £25,000 per annum, plus a 5% shift allowance. Working...


  • Leeds, Leeds, United Kingdom Markerstudy Group Full time

    About Auto WindscreensAuto Windscreens is a leading automotive glazing company that values innovation and excellence. As one of the UK's fastest growing companies, we offer exciting opportunities for talented individuals to join our team.Job OverviewWe are currently seeking a Service Centre Operations Coordinator to support our Service Centre Manager and...


  • Leeds, Leeds, United Kingdom Marks Sattin (UK) Ltd Full time

    We are currently recruiting for a Cash Team Supervisor Lead position at Marks Sattin (UK) Ltd, a leading Professional Services business based in Leeds City Centre. This exciting opportunity is available on an 18-month fixed term contract and offers a competitive salary package, including benefits.In this role, you will be responsible for managing a team of...


  • Leeds, Leeds, United Kingdom Michael Page (UK) Full time

    About Our ClientMichael Page (UK) is working with a leading independent accountancy practice based in the heart of Leeds city centre. This firm has established an excellent reputation in the Yorkshire market, experiencing consistent growth due to its exceptional service offerings.Job DescriptionThis exciting role involves taking on the position of Accounting...


  • Leeds, Leeds, United Kingdom CV-Library Full time

    Key ResponsibilitiesThe Call Centre Supervisor is responsible for overseeing the contact centre's weekend operations, driving the team towards implementing quality standards and KONE dispatch strategy effectively.This involves coordinating and directing the weekend operations of the team, supporting and enforcing call centre expectations, and managing...


  • Leeds, Leeds, United Kingdom Leeds City Council Full time

    Company OverviewWe are Leeds City Council, one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our values and ambitions.SalaryThe salary for this position is £38,223.00 per annum.Job DescriptionThis is a fantastic opportunity for a great leader to take forward our flagship...


  • Leeds, Leeds, United Kingdom NextGen Teachers Full time

    SEN Cover Supervisor Position in LeedsWe are currently recruiting for a highly skilled and experienced cover supervisor to join our team at a SEN school in Leeds.The successful candidate will have a strong background in teaching and supporting students with special educational needs, as well as experience working with a range of subjects.This is a permanent...