Call Centre Advisor Leeds

2 weeks ago


Leeds, Leeds, United Kingdom OCU Full time

OCU Group is a leading utility engineering contractor seeking a skilled Call Centre Advisor to join our team in Leeds.

This exciting opportunity offers a competitive salary of 25,000 per annum, as well as opportunities for career growth and professional development within the company.

Job Description:

  1. Provide exceptional customer service to clients via phone, email, and other channels
  2. Resolve customer complaints and issues in a timely and effective manner
  3. Collaborate with internal teams to resolve complex customer issues

Requirements:

  • Strong active listening skills and ability to empathize with customers
  • Proficiency in computer applications, including MS Office and CRM software
  • Previous experience in a call centre or customer service role

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