Call Centre Advisor Leeds
2 weeks ago
OCU Group is a leading utility engineering contractor seeking a skilled Call Centre Advisor to join our team in Leeds.
This exciting opportunity offers a competitive salary of 25,000 per annum, as well as opportunities for career growth and professional development within the company.
Job Description:
- Provide exceptional customer service to clients via phone, email, and other channels
- Resolve customer complaints and issues in a timely and effective manner
- Collaborate with internal teams to resolve complex customer issues
Requirements:
- Strong active listening skills and ability to empathize with customers
- Proficiency in computer applications, including MS Office and CRM software
- Previous experience in a call centre or customer service role
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