Call Centre Team Leader
2 days ago
As a Call Centre Team Leader - Evening Shift Operations, you will play a vital role in overseeing the team of Advisors at OCU Group's Leeds Seacroft location.
The purpose of this position is to ensure that the team meets performance targets adheres to company policies and delivers high-quality customer service. This requires strong leadership excellent communication skills and a focus on meeting both individual and team objectives.
The salary for this position is estimated to be around £35,000 - £40,000 per annum, depending on experience.
Key responsibilities include:
- Managing and leading a team of call centre agents
- Monitoring daily activities and performance to ensure that service levels are met
- Conducting regular team meetings to discuss performance provide updates and share best practices
Additional responsibilities include tracking and evaluating team members' performance using key performance indicators (KPIs) such as call handling time customer satisfaction and resolution rates.
You will also be responsible for providing regular feedback coaching and development plans to improve agent performance conducting performance reviews and setting individual goals.
OCU Group is one of the fastest growing utility engineering contractors in the UK with a long successful track record in delivering customer-focused civil engineering solutions.
We are looking for someone who is committed to delivering high levels of customer satisfaction and has proven experience in leading and motivating teams.
-
Call Centre Team Leader
3 weeks ago
Leeds, Leeds, United Kingdom AWM Full timeJob Summary:We are seeking an experienced Call Centre Team Leader to join our team in West Yorkshire. The successful candidate will be responsible for managing customer inquiries, providing written and verbal quotations, and processing online orders.Responsibilities:* Leading a team of customer service representatives* Handling complex customer inquiries and...
-
Leeds, Leeds, United Kingdom OCU Full timeAs a Call Centre Team Leader Evening Shift, you will play a vital role in overseeing and managing our team of Advisors in Leeds Seacroft.The purpose of this position is to ensure that the team meets performance targets adheres to company policies and delivers high-quality customer service. The ideal candidate will possess strong leadership skills, excellent...
-
Call Centre Supervisor
2 days ago
Leeds, Leeds, United Kingdom CV-Library Full timeJob DescriptionThis role involves leading a team to ensure quality standards and KONE dispatch strategy are implemented effectively, consistently, and in line with established guidelines.The successful candidate will be responsible for coordinating and directing the weekend operations of the team, supporting and enforcing call centre expectations, and...
-
Call Centre Operations Lead
2 days ago
Leeds, Leeds, United Kingdom OCU Full timeOCU Group is looking for a highly skilled Call Centre Operations Lead to join our team in Leeds Seacroft. As a key member of our operations team, you will be responsible for ensuring that our call centre meets performance targets and adheres to company policies.The ideal candidate will have a strong understanding of customer service principles, excellent...
-
Call Centre Advisor Leeds
2 days ago
Leeds, Leeds, United Kingdom OCU Full timeOCU Group is a leading utility engineering contractor seeking a skilled Call Centre Advisor to join our team in Leeds.This exciting opportunity offers a competitive salary of 25,000 per annum, as well as opportunities for career growth and professional development within the company.Job Description:Provide exceptional customer service to clients via phone,...
-
Parts Call Centre Representative
3 weeks ago
Leeds, Leeds, United Kingdom Vantage Motor Group Full timeAbout the RoleAt Vantage Motor Group, we are seeking an experienced Parts Contact Centre Advisor to join our brand-new Parts Call Centre. This role involves receiving inbound calls on behalf of our 10 Parts Departments across the group.Your primary focus will be on inbound Trade Sales with a small element of retail customers, while also making outbound calls...
-
Call Centre Advisor
2 days ago
Leeds, Leeds, United Kingdom OCU Full timeAbout the Role:We have an exciting opportunity for a Call Centre Advisor - Evening Shift to join our growing team in Leeds Seacroft.As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers through various communication channels.Key Responsibilities:Answer inbound calls/emails and respond to...
-
Leeds, Leeds, United Kingdom OCU Full timeWe are seeking an experienced Call Centre Supervisor to join our team at OCU Group's Leeds Seacroft location.The role involves supervising a team of call centre agents and ensuring that they meet performance targets adhere to company policies and deliver high-quality customer service.The estimated salary for this position is around £40,000 - £45,000 per...
-
Call Centre Advisor Night Shift Alternative
2 days ago
Leeds, Leeds, United Kingdom OCU Full timeWe are currently seeking an experienced Call Centre Advisor to join our dynamic team in Leeds Seacroft.This exciting opportunity has arisen due to significant growth throughout 2024 and we are looking for a highly motivated individual to join our team.The successful candidate will be responsible for acting as the liaison between our company and our current...
-
Automotive Centre Team Leader
4 weeks ago
Leeds, Leeds, United Kingdom Halfords Group PLC Full timeAbout UsHalfords Group PLC is a leading UK retailer of car parts, accessories and motoring services.Your RoleWe are seeking an experienced Automotive Centre Team Leader to lead our Autocentre team in achieving business performance goals, providing coaching and training, and driving customer satisfaction.Job DescriptionThe successful candidate will be...
-
Call Centre Analyst
2 days ago
Leeds, Leeds, United Kingdom CV-Library Full timeWe are seeking an experienced Customer Experience Coordinator to join our team. As a key member of the team, you will be responsible for delivering exceptional customer experiences, solving complex problems, and managing calls. This is an exciting opportunity to work in a collaborative setting, prioritise tasks, and multitask across systems and...
-
Leeds, Leeds, United Kingdom CLD Recruitment Full timeJob SummaryWe are seeking a highly skilled Team Leader to manage our branch in Leeds City Centre. The ideal candidate will have experience in day-to-day management and leadership, with a focus on maximizing opportunities and optimizing profitability.
-
Call Centre Advisor Evening Shift
24 hours ago
Leeds, Leeds, United Kingdom OCU Full timeRole Overview: As a Call Centre Advisor with OCU Group in Leeds Seacroft, you will act as the liaison between our company and customers. Your primary responsibility will be to resolve customer issues efficiently while maintaining high levels of satisfaction.Salary Information: The salary for this role is £25,000 per annum, plus a 5% shift allowance. Working...
-
Senior Leisure Centre Director
4 weeks ago
Leeds, Leeds, United Kingdom Leeds City Council Full timeCompany OverviewWe are Leeds City Council, one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our values and ambitions.SalaryThe salary for this position is £38,223.00 per annum.Job DescriptionThis is a fantastic opportunity for a great leader to take forward our flagship...
-
Teacher for Specialized Learning Environments
4 weeks ago
Leeds, Leeds, United Kingdom Leader Recruitment Group Full timeLeader Education is recruiting experienced teachers to work in long-term positions in specialist settings in Leeds. The right candidates will be able to plan, deliver, and differentiate lessons with consistent good or outstanding outcomes.The ideal candidate will have a proven track record of teaching on a 1:1 or small class basis, delivering core subjects...
-
Care Team Leader
3 weeks ago
Leeds, Leeds, United Kingdom Anchor Hanover Full time**Job Overview:**We are seeking a highly motivated and compassionate Care Team Leader to join our team at Anchor Hanover. As a key member of our care team, you will be responsible for ensuring the delivery of high-quality care to our residents.**Key Responsibilities:**Care for people with a wide range of needs, including those with dementia.Dispense...
-
Dispensing Team Leader
2 days ago
Leeds, Leeds, United Kingdom The Boots Company PLC Full timeWe are seeking a skilled Dispensing Team Leader to join our team at The Boots Company PLC. As a key member of the dispensing team, you will be responsible for overseeing the safe and efficient delivery of pharmaceutical services, ensuring that all prescribed medicines are accurately checked and supplied to patients.About the RoleThis position requires a...
-
Centre Support Team Member
2 weeks ago
Leeds, Leeds, United Kingdom Study Group Full timeCentre Support Team MemberWe are seeking a highly skilled and experienced Centre Support Team Member to join our team at the Leeds International Study Centre. This is a full-time role, working up to 37.5 hours per week, with a salary of approximately £27,500 per annum.The ideal candidate will have a strong background in data inputting, student attendance...
-
Team Leader
4 weeks ago
Leeds, Leeds, United Kingdom Costa Coffee Full timeAre you passionate about delivering exceptional customer experiences and leading a high-performing team in a dynamic environment? We are seeking an experienced Team Leader to join our Costa Coffee team in Leeds City Centre.As a Team Leader at Costa Coffee, you will play a key role in driving sales growth, improving customer satisfaction, and developing your...
-
Domiciliary Care Team Leader
2 weeks ago
Leeds, Leeds, United Kingdom pyramid8 Full timeWe are looking for an experienced and passionate Domiciliary Care Team Leader to join our team at Pyramid8 in Leeds. This is a fantastic opportunity to work in a supportive and values-driven environment, with a competitive salary of approximately £45,000 per annum.About the Job:This is a permanent role working 37.5 hours per week on a rotational basis,...