Call Centre Advisor Evening Shift

1 day ago


Leeds, Leeds, United Kingdom OCU Full time

Role Overview: As a Call Centre Advisor with OCU Group in Leeds Seacroft, you will act as the liaison between our company and customers. Your primary responsibility will be to resolve customer issues efficiently while maintaining high levels of satisfaction.

Salary Information: The salary for this role is £25,000 per annum, plus a 5% shift allowance. Working hours are from 15:00 to 23:00, including bank holidays and weekends.

Key Responsibilities
  • Customer Interaction: Answer inbound calls and emails, make outbound calls for follow-ups or service updates.
  • Issue Resolution: Identify customer needs, provide accurate information, handle complaints, and follow up for resolution.
  • Data Management: Record customer interactions, process orders, and requests.
  • Team Collaboration: Work with team members and departments to resolve complex issues.
  • Performance Targets: Meet personal/team targets, strive for continuous improvement.
Skill Requirements
  • Skill and Experience: Excellent communication skills, strong active listening, ability to multitask, and work under pressure.
  • Proficiency in computer applications and previous experience in a call centre or customer service role.

About OCU Group: We are a fast-growing utility engineering contractor established in 1994. Our successful track record lies in delivering customer-focused civil engineering solutions. We empower our employees and offer opportunities for personal development and career progression in a supportive environment. We celebrate diversity and appreciate diverse backgrounds.


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