Call Centre Team Leader Evening Shift Coordinator

2 weeks ago


Leeds, Leeds, United Kingdom OCU Full time

As a Call Centre Team Leader Evening Shift, you will play a vital role in overseeing and managing our team of Advisors in Leeds Seacroft.

The purpose of this position is to ensure that the team meets performance targets adheres to company policies and delivers high-quality customer service. The ideal candidate will possess strong leadership skills, excellent communication skills, and a focus on meeting both individual and team objectives.

We are looking for an experienced leader who can multitask, prioritize, and manage time effectively. Proficiency in computer applications, including MS Office and CRM software, is also essential. Additionally, previous experience in a call centre or customer service role is necessary.

This position requires the successful candidate to work bank holidays and weekends, including Christmas and New Year. We offer a competitive salary of £30,000 - £35,000 per annum, depending on experience.

About OCU Group

Established in 1994, OCU Group is one of the fastest-growing utility engineering contractors in the UK. We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.



  • Leeds, Leeds, United Kingdom OCU Full time

    As a Call Centre Team Leader - Evening Shift Operations, you will play a vital role in overseeing the team of Advisors at OCU Group's Leeds Seacroft location.The purpose of this position is to ensure that the team meets performance targets adheres to company policies and delivers high-quality customer service. This requires strong leadership excellent...

  • Call Centre Advisor

    2 weeks ago


    Leeds, Leeds, United Kingdom OCU Full time

    About the Role:We have an exciting opportunity for a Call Centre Advisor - Evening Shift to join our growing team in Leeds Seacroft.As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers through various communication channels.Key Responsibilities:Answer inbound calls/emails and respond to...


  • Leeds, Leeds, United Kingdom AWM Full time

    Job Summary:We are seeking an experienced Call Centre Team Leader to join our team in West Yorkshire. The successful candidate will be responsible for managing customer inquiries, providing written and verbal quotations, and processing online orders.Responsibilities:* Leading a team of customer service representatives* Handling complex customer inquiries and...


  • Leeds, Leeds, United Kingdom OCU Full time

    Role Overview: As a Call Centre Advisor with OCU Group in Leeds Seacroft, you will act as the liaison between our company and customers. Your primary responsibility will be to resolve customer issues efficiently while maintaining high levels of satisfaction.Salary Information: The salary for this role is £25,000 per annum, plus a 5% shift allowance. Working...


  • Leeds, Leeds, United Kingdom CV-Library Full time

    Job DescriptionThis role involves leading a team to ensure quality standards and KONE dispatch strategy are implemented effectively, consistently, and in line with established guidelines.The successful candidate will be responsible for coordinating and directing the weekend operations of the team, supporting and enforcing call centre expectations, and...


  • Leeds, Leeds, United Kingdom OCU Full time

    We are currently seeking an experienced Call Centre Advisor to join our dynamic team in Leeds Seacroft.This exciting opportunity has arisen due to significant growth throughout 2024 and we are looking for a highly motivated individual to join our team.The successful candidate will be responsible for acting as the liaison between our company and our current...


  • Leeds, Leeds, United Kingdom OCU Full time

    OCU Group is looking for a highly skilled Call Centre Operations Lead to join our team in Leeds Seacroft. As a key member of our operations team, you will be responsible for ensuring that our call centre meets performance targets and adheres to company policies.The ideal candidate will have a strong understanding of customer service principles, excellent...


  • Leeds, Leeds, United Kingdom OCU Full time

    OCU Group is a leading utility engineering contractor seeking a skilled Call Centre Advisor to join our team in Leeds.This exciting opportunity offers a competitive salary of 25,000 per annum, as well as opportunities for career growth and professional development within the company.Job Description:Provide exceptional customer service to clients via phone,...


  • Leeds, Leeds, United Kingdom Vantage Motor Group Full time

    About the RoleAt Vantage Motor Group, we are seeking an experienced Parts Contact Centre Advisor to join our brand-new Parts Call Centre. This role involves receiving inbound calls on behalf of our 10 Parts Departments across the group.Your primary focus will be on inbound Trade Sales with a small element of retail customers, while also making outbound calls...

  • Call Centre Analyst

    2 weeks ago


    Leeds, Leeds, United Kingdom CV-Library Full time

    We are seeking an experienced Customer Experience Coordinator to join our team. As a key member of the team, you will be responsible for delivering exceptional customer experiences, solving complex problems, and managing calls. This is an exciting opportunity to work in a collaborative setting, prioritise tasks, and multitask across systems and...


  • Leeds, Leeds, United Kingdom OCU Full time

    We are seeking an exceptional Customer Service Team Lead - Evening Operations to join our growing team in Leeds Seacroft.In this role, you will be responsible for managing and leading a team of call centre agents, monitoring daily activities and performance to ensure that service levels are met. You will also conduct regular team meetings to discuss...


  • Leeds, Leeds, United Kingdom The Recruitment Co. Full time

    We are currently recruiting for a Bus Station Attendant to work in the evening shift in Hunslet, Leeds.The key responsibilities of this role include:Cleaning and maintaining the buses and bus station area.Essential Qualifications:Prior experience in cleaning-related roles is essential.Applicants must be local residents or have access to a vehicle due to the...


  • Leeds, Leeds, United Kingdom OCU Full time

    We are seeking an experienced Call Centre Supervisor to join our team at OCU Group's Leeds Seacroft location.The role involves supervising a team of call centre agents and ensuring that they meet performance targets adhere to company policies and deliver high-quality customer service.The estimated salary for this position is around £40,000 - £45,000 per...


  • Leeds, Leeds, United Kingdom Ramsay Health Care UK Operations Ltd Full time

    This Evening Shift Housekeeper role involves ensuring high standards of cleanliness are maintained across the Hospital. As part of our team at Yorkshire Clinic in Bingley, you will be responsible for various cleaning duties and contribute to maintaining a safe and healthy environment.About the Job:Maintain cleanliness and orderliness in assigned...


  • Leeds, Leeds, United Kingdom The Recruitment Co. Full time

    Join our team of professionals as a Bus Cleaner working in the evening shift in Hunslet, Leeds.Main duties and responsibilities include:Maintaining cleanliness standards on buses and in the bus station.Necessary Skills and Qualifications:Relevant experience in cleaning-related occupations is necessary.Candidates must reside locally or possess access to a car...


  • Leeds, Leeds, United Kingdom Shift F5 Ltd. Full time

    Job DescriptionWe are seeking an experienced ICT Project Engineer to join our team at Shift F5 Ltd.! As a key member of our team, you will be responsible for managing and executing IT projects from start to finish.Key responsibilities include:Delivering end-to-end technology projects on time, within budget, and to the required standard.Managing multiple...


  • Leeds, Leeds, United Kingdom Gordon Yates Ltd Full time

    Job DescriptionWe are seeking an experienced and flexible individual to join our team as a Casual Steward at our Leeds exam centre. This role offers a unique opportunity to provide exceptional customer service to candidates while enjoying a varied and dynamic work schedule.The exam centre is easily accessible from mainline train stations, making it an ideal...


  • Leeds, Leeds, United Kingdom Halfords Group PLC Full time

    About UsHalfords Group PLC is a leading UK retailer of car parts, accessories and motoring services.Your RoleWe are seeking an experienced Automotive Centre Team Leader to lead our Autocentre team in achieving business performance goals, providing coaching and training, and driving customer satisfaction.Job DescriptionThe successful candidate will be...


  • Leeds, Leeds, United Kingdom CV-Library Full time

    Job SummaryThe Distribution Centre Team Lead will be responsible for overseeing the weekend shift at our distribution centre in Leeds. The ideal candidate will have experience in logistics and supply chain management, with a strong background in team leadership and process improvement.This is a full-time position, working 37.5 hours over a weekend shift. The...


  • Leeds, Leeds, United Kingdom Grand Care Centre Full time

    We strive to create a supportive environment for our residents and staff at Grand Care Centre. As a Resident Care Coordinator, you will be responsible for delivering high-quality care services that meet individual needs.About the Job:Job Type: Full-time / Part-timeSalary: Estimated £22,000 - £32,000 per annum, based on experience and...