Call Centre Team Leader

18 hours ago


Leeds, Leeds, United Kingdom AWM Full time
Job Summary:
We are seeking an experienced Call Centre Team Leader to join our team in West Yorkshire. The successful candidate will be responsible for managing customer inquiries, providing written and verbal quotations, and processing online orders.

Responsibilities:
* Leading a team of customer service representatives
* Handling complex customer inquiries and resolving issues efficiently
* Collaborating with the Traffic Planners & Operations Team for seamless service delivery

Requirements:
* Proven leadership experience in a customer-facing role
* Excellent communication skills and a confident telephone manner
* Ability to work under pressure and prioritize tasks effectively

Salary:
£28,000 - £32,000 per annum

About AWM:
AWM is committed to providing exceptional customer service and promoting sustainable practices in waste management.

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