Call Centre Advisor Night Shift Alternative

2 weeks ago


Leeds, Leeds, United Kingdom OCU Full time

We are currently seeking an experienced Call Centre Advisor to join our dynamic team in Leeds Seacroft.

This exciting opportunity has arisen due to significant growth throughout 2024 and we are looking for a highly motivated individual to join our team.

The successful candidate will be responsible for acting as the liaison between our company and our current and potential customers. The purpose of the role will be to ensure that customer satisfaction is kept at the core of every decision.

Our company offers a competitive salary package consisting of £27,500 per annum plus shift allowance.

The working hours are from 23:00pm to 07:00am. This position will require the successful candidate to work bank holidays and weekends including Christmas and New Year.

Key Responsibilities:
  1. Respond to customer inquiries in a professional and courteous manner.
  2. Make outbound calls to customers as required for followups or service updates.
Responsibilities:
  • Handle customer complaints and resolve issues efficiently.
  • Provide accurate and timely information to customers.
  • Work closely with team members to resolve complex issues.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and handle challenging situations.
  • Experience in a call centre or customer service role.

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