Call Centre Operations Lead

Job DescriptionThis role involves leading a team to ensure quality standards and KONE dispatch strategy are implemented effectively, consistently, and in line with established guidelines.The successful candidate will be responsible for coordinating and directing the weekend operations of the team, supporting and enforcing call centre expectations, and...

As a Call Centre Team Leader - Evening Shift Operations, you will play a vital role in overseeing the team of Advisors at OCU Group's Leeds Seacroft location.The purpose of this position is to ensure that the team meets performance targets adheres to company policies and delivers high-quality customer service. This requires strong leadership excellent...

OCU Group is a leading utility engineering contractor seeking a skilled Call Centre Advisor to join our team in Leeds.This exciting opportunity offers a competitive salary of 25,000 per annum, as well as opportunities for career growth and professional development within the company.Job Description:Provide exceptional customer service to clients via phone,...

Job Summary:We are seeking an experienced Call Centre Team Leader to join our team in West Yorkshire. The successful candidate will be responsible for managing customer inquiries, providing written and verbal quotations, and processing online orders.Responsibilities:* Leading a team of customer service representatives* Handling complex customer inquiries and...

About the RoleAt Vantage Motor Group, we are seeking an experienced Parts Contact Centre Advisor to join our brand-new Parts Call Centre. This role involves receiving inbound calls on behalf of our 10 Parts Departments across the group.Your primary focus will be on inbound Trade Sales with a small element of retail customers, while also making outbound calls...

About the Role:We have an exciting opportunity for a Call Centre Advisor - Evening Shift to join our growing team in Leeds Seacroft.As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers through various communication channels.Key Responsibilities:Answer inbound calls/emails and respond to...

We are seeking an experienced Call Centre Supervisor to join our team at OCU Group's Leeds Seacroft location.The role involves supervising a team of call centre agents and ensuring that they meet performance targets adhere to company policies and deliver high-quality customer service.The estimated salary for this position is around £40,000 - £45,000 per...

Job OverviewThis role is ideal for experienced professionals in Dispatch Planning, seeking to lead a team in maintaining a seamless workflow and prioritising tasks effectively. Liaising with clients and ensuring timely arrivals at designated destinations are crucial aspects of this position.Purpose:The Callout Supervisor oversees the contact centre's weekend...

We are currently seeking an experienced Call Centre Advisor to join our dynamic team in Leeds Seacroft.This exciting opportunity has arisen due to significant growth throughout 2024 and we are looking for a highly motivated individual to join our team.The successful candidate will be responsible for acting as the liaison between our company and our current...

We are seeking a Centre Performance Lead to join our British Garden Centres team. As a seasoned professional, you will play a vital role in driving centre performance through effective planning and implementation of seasonal changes.About the PositionYou will be responsible for overseeing employee performance, providing guidance and training, and ensuring...

We are seeking an experienced Customer Experience Coordinator to join our team. As a key member of the team, you will be responsible for delivering exceptional customer experiences, solving complex problems, and managing calls. This is an exciting opportunity to work in a collaborative setting, prioritise tasks, and multitask across systems and...

As a Call Centre Team Leader Evening Shift, you will play a vital role in overseeing and managing our team of Advisors in Leeds Seacroft.The purpose of this position is to ensure that the team meets performance targets adheres to company policies and delivers high-quality customer service. The ideal candidate will possess strong leadership skills, excellent...

Candidate Profile: A skilled Service Delivery Manager is sought after to lead our Leeds City Centre-based charity centre. The ideal candidate has prior experience in project management and contract administration within the charity or social care sector.The successful applicant will be responsible for driving operational strategies, overseeing service...

Role Overview: As a Call Centre Advisor with OCU Group in Leeds Seacroft, you will act as the liaison between our company and customers. Your primary responsibility will be to resolve customer issues efficiently while maintaining high levels of satisfaction.Salary Information: The salary for this role is £25,000 per annum, plus a 5% shift allowance. Working...

We are seeking an exceptional Customer Service Team Lead - Evening Operations to join our growing team in Leeds Seacroft.In this role, you will be responsible for managing and leading a team of call centre agents, monitoring daily activities and performance to ensure that service levels are met. You will also conduct regular team meetings to discuss...

An exciting opportunity has arisen for a dynamic professional to join G4S Business Unit: US Youth Services as a Communications Centre Team Lead, based in our Leeds office. You will be responsible for overseeing the health, safety, and welfare of field-based personnel through regular check-ins and effective escalation when needed.The National Communications...

Company OverviewWe are Leeds City Council, one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our values and ambitions.SalaryThe salary for this position is £38,223.00 per annum.Job DescriptionThis is a fantastic opportunity for a great leader to take forward our flagship...

About the Opportunity: We are seeking a highly skilled and motivated Fulfilment Centre Operations Director to join our team at Amazon. As a Fulfilment Centre Operations Director, you will be responsible for leading a team of operations professionals, overseeing the efficient delivery of packages, and ensuring a high level of customer satisfaction.Key...

Job OverviewThe Leeds Bread Co-op is seeking an experienced Duty Officer to lead the day-to-day management of its leisure centre. As a key member of the team, you will be responsible for overseeing the smooth operation of the facility, ensuring the highest standards of customer service and staff performance.Key Responsibilities:To manage the day-to-day...

We are seeking a skilled Repair Centre Operations Manager to join our team at Auto Skills UK. The successful candidate will be responsible for overseeing the day-to-day operations of our body shop, ensuring excellent customer service and site profitability.About the RoleAs Repair Centre Operations Manager, you will be ultimately responsible for all...