Retail Customer Care Director
2 days ago
We are seeking an experienced Retail Customer Care Director to join our team at Job Solutions Ltd in Bridgwater, Somerset. This is a permanent, full-time role that requires a proven leader with excellent communication skills.
Estimated Salary: £45,000 - £55,000 per annum, depending on experience.
Key Responsibilities- Recruit, coach, mentor, and develop a team of Customer Service Advisors to achieve exceptional customer satisfaction and sales growth.
- Drive efficiency through leadership, process reviews, and continuous improvement to maintain a professional and positive work environment.
- Work closely with the Retail Director of Sales to develop sales strategies and maintain relationships with UK retail accounts.
- Analyse and report on key performance indicators (KPIs) to ensure the team is meeting its objectives.
- Develop, adapt, and review service procedures and processes to improve efficiency and customer experience.
- A proven track record in customer service management or a related field.
- Excellent verbal and written communication skills.
- Ability to think strategically and lead a team to achieve exceptional results.
- Strong influencing and persuasion skills, with the ability to train and develop direct reports.
- Industry experience, with a focus on retail customer care and sales.
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Retail Customer Service Director
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Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full timeJob Title: Retail Customer Service DirectorAbout Us:At Job Solutions Ltd, we are seeking a highly skilled and experienced Retail Customer Service Director to join our team in Bridgwater, Somerset.Job Description:The successful candidate will be responsible for managing the customer care team, ensuring excellent customer service standards are maintained...
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