Retail Customer Care Director

2 days ago


Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time
Job Overview

We are seeking an experienced Retail Customer Care Director to join our team at Job Solutions Ltd in Bridgwater, Somerset. This is a permanent, full-time role that requires a proven leader with excellent communication skills.

Estimated Salary: £45,000 - £55,000 per annum, depending on experience.

Key Responsibilities
  • Recruit, coach, mentor, and develop a team of Customer Service Advisors to achieve exceptional customer satisfaction and sales growth.
  • Drive efficiency through leadership, process reviews, and continuous improvement to maintain a professional and positive work environment.
  • Work closely with the Retail Director of Sales to develop sales strategies and maintain relationships with UK retail accounts.
  • Analyse and report on key performance indicators (KPIs) to ensure the team is meeting its objectives.
  • Develop, adapt, and review service procedures and processes to improve efficiency and customer experience.
Requirements
  • A proven track record in customer service management or a related field.
  • Excellent verbal and written communication skills.
  • Ability to think strategically and lead a team to achieve exceptional results.
  • Strong influencing and persuasion skills, with the ability to train and develop direct reports.
  • Industry experience, with a focus on retail customer care and sales.


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