Customer Care Specialist
3 weeks ago
About the Role: As a Customer Care Specialist with SERVPRO of Limestone and Lawrence Counties, you will be working directly with customers to provide personalized support in their homes and communities. This role involves mentoring and supporting a team of Care and Support Workers to ensure high-quality care is delivered to our customers. You will also be responsible for undertaking quality monitoring visits and updating the Team Manager as necessary.
Key Responsibilities:
- Deliver personalized support to customers in their homes, out and about, with personal care, hobbies, or companionship.
- Support customers with daily living routines, including washing, dressing, and personal care.
- Accompany customers to appointments, shopping, and other activities.
- Mentor and support a team of Care and Support Workers to deliver high-quality care.
- Undertake quality monitoring visits and update the Team Manager as necessary.
What We Offer:
- A salary of £25,958.40 per annum, plus enhanced pay for nights, weekends, and bank holidays.
- Access to your earnings before payday via Wagestream.
- Free DBS check and uniform.
- Blue Light Card – provides access to discounts from large national retailers to local businesses.
- Wellbeing support available, covering a wide range of support services and events.
- Reward and recognition – Bright Sparks, Somerset Care Group Awards, Long Service Awards.
- Refer a Friend Bonus – £350 per person you refer (Uncapped and paid on successful appointment).
Requirements:
- A full valid driving licence and own vehicle.
- A Level 2 qualification in Care or equivalent.
- Availability to work a two-week rolling rota, including evenings and weekends.
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