Retail Operations Lead

3 weeks ago


Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time
Job Summary: We are seeking an experienced Retail Customer Care Manager to join our team at Job Solutions Ltd. As a critical member of our Customer Care department, you will lead a team of Customer Service Advisors to achieve exceptional results in sales, customer satisfaction, and loyalty.

The successful candidate will possess strong leadership skills, ability to recruit, coach, and develop direct reports, and a patient and understanding approach. You will work closely with the Retail Director of Sales to maintain and develop sales of our clients' products and engage in projects to improve customer experience.

This is an exciting opportunity for a talented professional to take on a challenging role and make a significant impact on our business. If you are a motivated and driven individual with a passion for customer service, we encourage you to apply.

Key Responsibilities:
  • Recruit, coach, mentor, and develop Customer Care Advisors
  • Set clear goals and deploy strategies focused on achieving them
  • Work closely with the Retail Director of Sales to maintain and develop sales
  • Review service procedures and processes to improve efficiency
  • Accurately report and analyse KPIs


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