Customer Service Manager

11 hours ago


Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

About the Role

The Retail Customer Care Manager will oversee a team responsible for managing sales and administrative aspects of the ordering cycle.

This is a hybrid role, requiring 3 days in the office and 2 days at home, with flexibility depending on business needs.

Estimated salary range: £35,000 - £45,000 per annum.

Key Responsibilities

  • Lead and develop a team of Customer Care Advisors to maintain and improve sales.
  • Work closely with the Retail Director of Sales to set sales targets and strategies.
  • Implement efficient procedures and analyse KPIs to enhance customer satisfaction.
  • Cultivate problem-solving skills, influencing and persuasion abilities to drive continuous improvement.

Requirements

  • A proven leader with excellent communication skills.
  • Highly organised and strategic thinking ability.
  • Strong training and development skills for direct reports.
  • A good level of professional maturity and emotional intelligence.
  • Ability to focus on continuous improvements.


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