Customer Service Manager
11 hours ago
About the Role
The Retail Customer Care Manager will oversee a team responsible for managing sales and administrative aspects of the ordering cycle.
This is a hybrid role, requiring 3 days in the office and 2 days at home, with flexibility depending on business needs.
Estimated salary range: £35,000 - £45,000 per annum.
Key Responsibilities
- Lead and develop a team of Customer Care Advisors to maintain and improve sales.
- Work closely with the Retail Director of Sales to set sales targets and strategies.
- Implement efficient procedures and analyse KPIs to enhance customer satisfaction.
- Cultivate problem-solving skills, influencing and persuasion abilities to drive continuous improvement.
Requirements
- A proven leader with excellent communication skills.
- Highly organised and strategic thinking ability.
- Strong training and development skills for direct reports.
- A good level of professional maturity and emotional intelligence.
- Ability to focus on continuous improvements.
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