Retail Customer Service Director
2 days ago
Job Title: Retail Customer Service Director
About Us:
At Job Solutions Ltd, we are seeking a highly skilled and experienced Retail Customer Service Director to join our team in Bridgwater, Somerset.
Job Description:
The successful candidate will be responsible for managing the customer care team, ensuring excellent customer service standards are maintained across all retail channels.
Key Responsibilities:
- Lead a team of customer care agents to achieve sales and service targets
- Develop and implement strategies to improve customer satisfaction and loyalty
- Maintain high levels of product knowledge and stay up-to-date with industry trends
- Collaborate with other departments to ensure seamless customer experience
Requirements:
- Proven experience in a customer-facing role, preferably in retail
- Excellent communication and leadership skills
- Ability to work under pressure and meet deadlines
- Strong analytical and problem-solving skills
Estimated Salary: £40,000 per annum
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