Customer Care Manager Lead

1 day ago


Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time
Job Overview

We are seeking a highly experienced Customer Care Manager to join our team at Job Solutions Ltd. This role offers a unique opportunity to lead a team of Customer Care Advisors and drive efficiency through leadership, process reviews, and continual improvement.

Key Responsibilities
  • Recruit, coach, mentor, and develop Customer Care Advisors to excel in their roles.
  • Carry out regular 1:1 meetings, mid-year, and yearly appraisals to track progress and set goals.
  • Work closely with Directors of Sales to maintain and develop sales of products to UK Specification accounts.
  • Manage the pricing and quotations/campaigns cycle for Retail, Specification, and Export Markets.
Essential Skills and Experience
  • Proven leadership experience in a customer-facing role.
  • Excellent communication, time management, and organisational skills.
  • Ability to work flexibly and adapt to changing business needs.

The successful candidate will have a strong background in operations management, with a proven track record of driving efficiency and improving customer satisfaction. We offer a competitive salary of £52,500 per annum, based on location and qualifications.


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