Customer Service Representative

8 hours ago


Bridgwater, Somerset, United Kingdom Notarohomes Full time

We are seeking a dedicated and organized Customer Service Representative to join our team at Notarohomes, an 88-bed purpose-built Dementia Nursing Home in Bridgwater.

About the Role

The successful candidate will be responsible for providing exceptional customer service to our residents, families, and visitors. Key responsibilities include:

  • Answering phone calls, screening, and directing calls, as well as providing information to callers
  • Recording accurate information and passing it to relevant staff members
  • Greeting and directing visitors
  • Supporting the Administrator with administrative tasks and general support
  • Scheduling appointments and maintaining the appointment diary
  • Tidying and maintaining the reception area
The Benefits

This role offers a comprehensive induction and training program, opportunities for further education and career development, access to exclusive employee benefits, and a competitive salary of £25,000 - £30,000 per annum.

About You

We are looking for a motivated individual who can demonstrate teamwork and initiative skills, possess strong written and verbal communication skills, have knowledge of administrative procedures and computer software applications, understand customer service principles and practices, maintain confidentiality in line with company policies and GDPR guidelines, hold a qualification in customer service or be willing to work towards this, and demonstrate reliability, loyalty, flexibility, and commitment to the care home.

Our Values

At Notarohomes, we value our staff and residents above all else. We strive to provide exceptional care and support in a warm and welcoming environment.



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