Customer Service Team Lead

5 days ago


Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time
Job Overview

We are seeking an experienced Customer Service Team Lead to join our team at Job Solutions Ltd. As a key member of our Management team, you will be responsible for leading a team of Customer Service Advisors in achieving sales targets and providing exceptional customer service.

The ideal candidate will have proven leadership skills, excellent communication skills, and the ability to think strategically. You will be expected to drive efficiency through process reviews and continually improve the department's performance.

A salary of £45,000 - £55,000 per annum is offered for this role, depending on experience.

Responsibilities
  • Recruit, coach, mentor, and develop Customer Care Advisors
  • Carry out regular 1:1s, mid-year, and yearly appraisals
  • Set clear goals and deploy strategies focused towards these goals
  • Work closely with the Retail Director of Sales to maintain and develop sales of our clients' products to UK Retail accounts
  • Develop, adapt, and review service procedures and processes to improve the department's efficiency


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