Customer Service Team Lead

3 days ago


Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

Retail Customer Care Manager

We are seeking a highly skilled Retail Customer Care Manager to join our team at Job Solutions Ltd.

This is a permanent full-time role, offering an excellent opportunity to develop your career in customer service management.

The ideal candidate will have experience of managing retail teams, with a strong focus on delivering exceptional customer experiences.

This role will involve reporting to the Head of Customer Care and working closely with other departments to drive business growth and improve customer satisfaction.

Key responsibilities include:

  • Managing and developing a high-performing retail team
  • Leading by example, demonstrating excellent customer service skills and knowledge
  • Collaborating with colleagues to achieve business objectives and improve customer satisfaction
  • Identifying opportunities for process improvement and implementing changes as needed

Salary: £35,000 - £45,000 per annum (dependent on experience)

Benefits include a competitive salary, pension scheme, and opportunities for professional development.

Job Summary:

Job Title: Retail Customer Care Manager
Location: Bridgwater, Somerset (with occasional travel)
Job Type: Permanent, Full-time
Experience: 2+ years in retail management or a related field
Education: Degree in Business Administration or a related field



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