Customer Service Operations Manager

2 days ago


Bridgwater, Somerset, United Kingdom Recruitment Helpline Full time

About the Role

">

The Senior Customer Experience Lead is responsible for driving and improving customer service operations, ensuring exceptional service delivery to clients. This involves managing a team of customer service representatives, analysing service metrics, and implementing strategies to enhance overall customer satisfaction.

Key Duties:

  • Leadership & Team Management
  • Lead, mentor and manage the customer service team, providing guidance and support
  • Set performance goals, conduct regular performance evaluations and manage staffing needs
  • Develop training programs to ensure the team is knowledgeable and effective in their roles

Salary Details:

£32,000 - £35,000 per annum, depending on experience

Location: Bridgwater, Somerset TA6



  • Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

    Job Description:Job Solutions Ltd is seeking a talented Customer Service Operations Manager to cover maternity leave. This role involves leading customer care operations, providing support to colleagues, and ensuring exceptional customer service. The ideal candidate will have a strong background in customer service, excellent communication skills, and the...


  • Bridgwater, Somerset, United Kingdom Hawk 3 Talent Solutions Full time

    Hawk 3 Talent Solutions is seeking a highly skilled Senior Operations and Customer Service Manager to join our client's team in Bridgwater, Somerset. This senior-level role offers a unique opportunity for career advancement and leadership development.About the Company:Our client is a highly successful specialist fire protection & security solutions company...


  • Bridgwater, Somerset, United Kingdom Recruitment Helpline Ltd Full time

    About the Role: We are seeking an experienced Customer Service Operations Director to join our team at Recruitment Helpline. As a key member of our leadership team, you will be responsible for overseeing and improving customer service operations, ensuring that the team delivers exceptional service to clients.Key Responsibilities: The successful candidate...


  • Bridgwater, Somerset, United Kingdom Hawk 3 Talent Solutions Full time

    Hawk 3 Talent Solutions is a leading recruitment agency for specialist fire protection & security solutions companies. We are currently seeking an experienced Service Operations Manager to join our client based in Bridgwater, Somerset.Job Overview:This senior-level role offers a unique opportunity for career advancement and leadership development. The...


  • Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

    About the RoleThis is a permanent, full-time position with a salary estimate of £35,000-£45,000 per annum, depending on experience. The role involves managing a team, recruiting, coaching, and mentoring staff, as well as developing sales strategies and improving customer satisfaction.Key responsibilities include:Recruiting, training, and developing...


  • Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

    Job OverviewWe are seeking a highly skilled Retail Customer Care Manager to join our busy, professional team at Job Solutions Ltd.The ideal candidate will have experience in retail customer service and be able to effectively manage a team of staff to deliver exceptional customer experiences.This is a permanent, full-time position located in Bridgwater,...


  • Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

    Estimated Salary: £35,000 - £45,000 per annumRetail Customer Care Managers play a vital role in managing teams of Customer Service Advisors who drive sales and handle administrative tasks. This position requires strong leadership skills to maintain efficiency, review processes, and continually improve department performance. The successful candidate will...


  • Bridgwater, Somerset, United Kingdom CV-Library Full time

    Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at Recruitment Helpline.This is an excellent opportunity for an experienced professional to oversee and improve customer service operations, ensuring that the team delivers exceptional service to clients.


  • Bridgwater, Somerset, United Kingdom Entain Group Full time

    About the RoleWe are seeking a Retail Customer Service Manager to join our team at Entain Group.This is a key role that requires strong communication and interpersonal skills to deliver exceptional customer service and drive excellence daily.


  • Bridgwater, Somerset, United Kingdom CV-Library Full time

    About the RoleThe Customer Service Manager (CSM) will be responsible for leading a team of customer service representatives, analysing service metrics, and implementing strategies to enhance overall customer satisfaction.You will manage a team of customer service representatives, providing guidance and support, and set performance goals to ensure the team...


  • Bridgwater, Somerset, United Kingdom TOPPS TILES Careers Full time

    We're seeking a skilled and motivated individual to fill the role of Deputy Store Manager at Topps Tiles. In this position, you'll have the opportunity to drive sales and profitability, while developing a small team and delivering outstanding customer service.Your key responsibilities will include:Coaching and developing team membersMaintaining store...


  • Bridgwater, Somerset, United Kingdom NEXT Full time

    As a key member of our store team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers. With a focus on stock operations and sales floor management, you will play a vital role in driving business results and achieving sales targets.About the Role:This is an exciting opportunity to...


  • Bridgwater, Somerset, United Kingdom Recruitment Helpline Full time

    About The Role:The Customer Service Manager oversees customer service operations, ensuring exceptional client experiences. Key responsibilities include managing a team of representatives, analysing service metrics, and implementing strategies to enhance overall customer satisfaction.Additional duties involve leading, mentoring, and managing the customer...


  • Bridgwater, Somerset, United Kingdom Recruitment Helpline Ltd Full time

    We are looking for an experienced customer service professional to join our team at Recruitment Helpline Ltd in Bridgwater. As a key member of our team, you will be responsible for managing a team of representatives, analysing service metrics, and implementing strategies to enhance overall customer satisfaction.Responsibilities:Lead the Customer Service...


  • Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

    We are seeking an experienced Customer Service Team Lead to join our client on a 14-month fixed-term contract basis. The successful candidate will be responsible for managing the day-to-day operations of the customer care team, ensuring exceptional customer service and resolving any issues that may arise.As a Customer Care Manager, you will work closely with...


  • Bridgwater, Somerset, United Kingdom Recruitment Helpline Ltd Full time

    **Job Title:** Customer Service Team LeadAt Recruitment Helpline, we are seeking an experienced Customer Service Team Lead to join our team. The successful candidate will oversee and improve customer service operations, ensuring exceptional service delivery to clients.**Key Responsibilities:Lead and mentor a team of customer service representatives,...


  • Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

    About the RoleThe Retail Customer Care Manager will oversee a team responsible for managing sales and administrative aspects of the ordering cycle.This is a hybrid role, requiring 3 days in the office and 2 days at home, with flexibility depending on business needs.Estimated salary range: £35,000 - £45,000 per annum.Key ResponsibilitiesLead and develop a...


  • Bridgwater, Somerset, United Kingdom Next Full time

    About the RoleAs a Sales Team Member at Next, you will be responsible for delivering outstanding service and excellent stock operations to our customers. This is a fast-paced role that requires flexibility and a passion for delivering exceptional customer experiences.Key ResponsibilitiesOffer fast and friendly service at all times, helping customers find the...


  • Bridgwater, Somerset, United Kingdom Hawk 3 Talent Solutions Full time

    We are seeking an exceptional Operations and Service Leadership Role candidate to join our client's team in Bridgwater, Somerset. As a key member of the Operations team, you will be responsible for managing day-to-day activities and ensuring high-quality service delivery.About the Job:This is a senior-level position offering opportunities for career...


  • Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

    We are seeking a highly skilled Customer Service Representative to join Job Solutions Ltd at our Bridgwater Offices. This is a critical role in maintaining and developing sales of clients' products to customers in Retail and/or Specification divisions in the UK and Ireland.The successful candidate will play a key part in responding to customer queries in a...