Customer Service Operations Manager
2 days ago
About the Role
">The Senior Customer Experience Lead is responsible for driving and improving customer service operations, ensuring exceptional service delivery to clients. This involves managing a team of customer service representatives, analysing service metrics, and implementing strategies to enhance overall customer satisfaction.
Key Duties:
- Leadership & Team Management
- Lead, mentor and manage the customer service team, providing guidance and support
- Set performance goals, conduct regular performance evaluations and manage staffing needs
- Develop training programs to ensure the team is knowledgeable and effective in their roles
Salary Details:
£32,000 - £35,000 per annum, depending on experience
Location: Bridgwater, Somerset TA6
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