Customer Service Team Lead

20 hours ago


Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

We are seeking an experienced Customer Service Team Lead to join our client on a 14-month fixed-term contract basis. The successful candidate will be responsible for managing the day-to-day operations of the customer care team, ensuring exceptional customer service and resolving any issues that may arise.

As a Customer Care Manager, you will work closely with the team to develop and implement strategies to improve customer satisfaction and loyalty. You will also be responsible for managing the team's performance, providing coaching and training to ensure they have the skills and knowledge needed to succeed in their roles.

The ideal candidate will have prior experience in a similar role, preferably in a customer-facing environment. They should possess excellent communication and leadership skills, with the ability to motivate and inspire the team to deliver exceptional results. A strong understanding of customer service principles and practices is essential, as well as the ability to analyze data and make informed decisions.

This is a full-time position, working 37.5 hours per week between the hours of 8am and 5pm. The role is based in Bridgwater, with flexibility to work from home two days a week depending on business needs. The salary for this position is £35,000-£40,000 per annum, depending on experience.

  • Salary: £35,000 - £40,000 per annum


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