Service Delivery Lead

1 day ago


Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time £30,000

Job Solutions Ltd is assisting our client with their recruitment for this temporary position. We are looking for an experienced Customer Care Manager to lead our customer care team in a 14-month fixed-term contract.

About the Job:

This is a full-time position, initially until the probation period has passed, after which it will be a hybrid role. Flexibility is crucial to meet business needs. The standard weekly hours are 37.5, between 8am and 5pm.

Key Responsibilities:
  • Leading a team of customer care professionals to ensure excellent service delivery
  • Resolving customer complaints efficiently
  • Providing exceptional customer service
Requirements:
  • A minimum of 2 years of experience in a similar customer-facing role
  • Proven leadership and team management skills
  • Excellent communication and interpersonal skills
  • Able to work effectively in a dynamic environment

The successful candidate will receive a competitive salary, estimated to be £45,000 per annum, depending on experience, plus benefits that support work-life balance and employee well-being.


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