Customer Care Team Lead

21 hours ago


Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time
Job Summary
Retail Customer Care Manager plays a critical role in managing a team of Customer Service Advisors, ensuring sales growth and efficient administrative processes.

Key Responsibilities
Recruit, coach, mentor, and develop Customer Care Advisors. Conduct regular 1:1s, mid-year, and yearly appraisals. Work closely with the Retail Director of Sales to maintain and develop sales of our clients' products. Develop and review service procedures and processes to improve efficiency. Engage in projects to enhance the customer journey and experience. Accurately report and analyse KPIs. Root cause analysis and eliminate costs caused by inaccurate performance. Ensure company processes are up-to-date with Terms & Conditions and customer contract agreements.

Requirements
Proven leader with excellent verbal and written communication skills. High organisational ability, time management, and problem-solving attitude. Experienced at training and developing direct reports. Strong influencing and persuasion ability, industry experience, analytical skills, and attention to detail.
  • Experienced Care Lead

    4 weeks ago


    Bridgwater, Somerset, United Kingdom Somerset Care Bank Team Full time

    Lead Care Role - Somerset Care Bank TeamWe are looking for a skilled and experienced Lead Care professional to join our bank team in Somerset. As a key member of our team, you will be responsible for leading care staff in the South West region.This role offers flexible scheduling and competitive rates of pay, making it an ideal opportunity for those seeking...


  • Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

    Job Solutions Ltd is seeking a skilled Customer Care Manager to provide exceptional customer service and lead a team of representatives on a temporary basis.The ideal candidate will work 37.5 hours per week between 8am and 5pm, maintaining accurate records and reports on customer interactions and team performance.Key Responsibilities:Provide top-notch...


  • Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

    Job OverviewWe are seeking a highly experienced Customer Care Manager to join our team at Job Solutions Ltd. This role offers a unique opportunity to lead a team of Customer Care Advisors and drive efficiency through leadership, process reviews, and continual improvement.Key ResponsibilitiesRecruit, coach, mentor, and develop Customer Care Advisors to excel...


  • Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

    We are seeking an experienced Customer Service Team Lead to join our client on a 14-month fixed-term contract basis. The successful candidate will be responsible for managing the day-to-day operations of the customer care team, ensuring exceptional customer service and resolving any issues that may arise.As a Customer Care Manager, you will work closely with...

  • Bank Team Leader

    4 weeks ago


    Bridgwater, Somerset, United Kingdom Somerset Care Bank Team Full time

    Care Staff Lead Position - South WestSomerset Care Bank Team is seeking a qualified and experienced Care Staff Lead to join our team in the South West region. As a key member of our team, you will be responsible for leading care staff in this area.This is a zero hour contract, offering flexible scheduling and competitive rates of pay. Our innovative app...

  • Care Service Lead

    4 days ago


    Bridgwater, Somerset, United Kingdom Voyage Care Ltd Full time

    About the RoleWe are recruiting a Registered Service Manager to lead our residential service in Bridgwater, Somerset. As a key member of our team, you will work closely with local authorities, healthcare professionals, and families of the people we support.You will be responsible for managing the day-to-day running of the service(s), developing and...

  • Care Supervisor

    4 weeks ago


    Bridgwater, Somerset, United Kingdom Somerset Care Bank Team Full time

    Care Supervisor OpportunityWe are seeking an experienced Care Supervisor to join our team in the South West region.This is a zero hour contract, allowing you to choose your shifts and work flexibly. Our innovative app enables you to view and select shifts from your mobile phone, making it easy to manage your schedule.Key Requirements:Previous experience as a...


  • Bridgwater, Somerset, United Kingdom Jobit Full time

    Job Title: Residential Care Team LeadWe are recruiting for a seasoned Residential Care Team Lead to join our dynamic team at Jobit.This is an exciting opportunity for a qualified and experienced individual to take on a leadership role in providing exceptional care to children and young people.Key Responsibilities:Support the management team in leading shifts...


  • Bridgwater, Somerset, United Kingdom Additional Resources Full time

    Careers at Additional Resources: We are committed to delivering high-quality care services to children and young people. Our team is dedicated to providing exceptional support and resources to help individuals reach their full potential.About the Job: As a Deputy Manager / Home Manager, you will play a key role in supporting the management team to deliver...

  • Hybrid Team Lead

    4 days ago


    Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

    Retail Customer Care Manager Job DescriptionWe require an accomplished Retail Customer Care Manager to lead our sales team in Bridgwater, Somerset.This job entails managing a team of Customer Care Advisors who handle sales and administrative duties related to the ordering process.The ideal candidate will have experience in leading teams, setting sales...


  • Bridgwater, Somerset, United Kingdom TOPPS TILES Full time

    Job DescriptionWe're seeking a can-do, will-do individual who rolls up their sleeves and leads by example. You'll need to have a strong background in retail, experience of leading teams, and a proven track record of exceeding sales and profit targets.You'll also need to have business acumen, commercial awareness, and the ability to keep ahead of the...


  • Bridgwater, Somerset, United Kingdom Somerset Care Full time

    About the RoleWe are seeking a skilled and compassionate Senior Care and Support Specialist to join our team in Bridgwater. As a key member of our care team, you will provide high-quality care and support to our customers, helping them to maintain their independence and dignity in their own homes.Key ResponsibilitiesProvide personal care and support to...


  • Bridgwater, Somerset, United Kingdom Somerset Care Full time

    Are you looking for a rewarding career where you can make a real difference in people's lives? Do you have a passion for delivering exceptional care and support?About the RoleWe are seeking a Home Care Specialist to join our team in Bridgwater and surrounding areas. As a Home Care Specialist, you will be responsible for providing tailored care and support to...


  • Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

    Job DescriptionCompany OverviewJob Solutions Ltd is a recruitment agency assisting our clients with their staffing needs. Our team is dedicated to providing exceptional service to both our clients and candidates.Job TitleMaternity Cover ManagerLocationBridgwater, UK (with flexible hybrid working arrangement)Job TypeFull-time, fixed-term contract (14...


  • Bridgwater, Somerset, United Kingdom Somerset Care Full time

    Somerset Care is an award-winning not-for-profit care provider across the South West. We are seeking a Care and Support Professional to join our Home Care Team in Bridgwater and surrounding areas.Job DescriptionAs a Care and Support Professional, you will be responsible for providing support to individuals within their own homes, out and about, with personal...


  • Bridgwater, Somerset, United Kingdom Somerset Care Full time

    Embark on a rewarding journey as a Care and Support Worker with Somerset Care, a trusted not-for-profit care provider in the South West. Our team is dedicated to delivering exceptional, person-centered care that enhances the lives of our customers.Role OverviewYou will provide vital support to individuals in their own homes, promoting their autonomy and...


  • Bridgwater, Somerset, United Kingdom Somerset Care Full time

    Somerset Care is an award-winning not-for-profit care provider across the South West. We are looking for a dedicated Care and Support Worker to join our Home Care Team in Bridgwater and surrounding areas.About the RoleAs a Care and Support Worker, you will provide support to individuals in their own homes, out and about, with personal care, hobbies, or...


  • Bridgwater, Somerset, United Kingdom Somerset Care Full time

    About the PositionWe are looking for a skilled and compassionate individual to join our team as a Home Care Assistant. The successful candidate will provide essential support to our customers, enabling them to live independently in their own homes.ResponsibilitiesSupporting customers with daily living routines, including washing, dressing and personal...

  • Care Team Leader

    22 hours ago


    Bridgwater, Somerset, United Kingdom Voyage Care Ltd Full time

    Job Title: Senior Support WorkerLocation: North PethertonJob Type: Full-timeAbout the Role: We are seeking an experienced Senior Support Worker to join our care team in North Petherton. The successful candidate will provide exceptional support to service users, manage their daily routines, and promote their independence.Key Responsibilities:Provide direct...


  • Bridgwater, Somerset, United Kingdom Voyage Care Full time

    About Voyage CareVoyage Care is a leading provider of care services, dedicated to enhancing the quality of life for individuals with complex needs.As a Registered Service Manager at Voyage Care, you will play a vital role in leading our residential service in Bridgwater, Somerset. Our service is a welcoming and friendly environment with a dynamic team that...