Service Operations Manager

3 days ago


Bridgwater, Somerset, United Kingdom Recruitment Helpline Ltd Full time

We are looking for an experienced customer service professional to join our team at Recruitment Helpline Ltd in Bridgwater. As a key member of our team, you will be responsible for managing a team of representatives, analysing service metrics, and implementing strategies to enhance overall customer satisfaction.

Responsibilities:
  • Lead the Customer Service Team: Guide, mentor, and motivate your team to achieve exceptional results.
  • Analyse Service Metrics: Track key performance indicators, such as response time and customer satisfaction, to inform strategic decisions.
  • Implement Quality Initiatives: Develop and implement processes to ensure high-quality customer interactions and continuous improvement.
Requirements:
  • Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
  • Minimum 3-5 years of experience in customer service, with at least 2 years in a supervisory or managerial role.
  • Excellent leadership, communication, and problem-solving skills.
What We Offer:
  • Competitive salary of £32,000 - £35,000 per annum.
  • Generous holiday entitlement.
  • Opportunities for career growth and development.


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