Service Operations Manager
3 days ago
We are looking for an experienced customer service professional to join our team at Recruitment Helpline Ltd in Bridgwater. As a key member of our team, you will be responsible for managing a team of representatives, analysing service metrics, and implementing strategies to enhance overall customer satisfaction.
Responsibilities:- Lead the Customer Service Team: Guide, mentor, and motivate your team to achieve exceptional results.
- Analyse Service Metrics: Track key performance indicators, such as response time and customer satisfaction, to inform strategic decisions.
- Implement Quality Initiatives: Develop and implement processes to ensure high-quality customer interactions and continuous improvement.
- Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
- Minimum 3-5 years of experience in customer service, with at least 2 years in a supervisory or managerial role.
- Excellent leadership, communication, and problem-solving skills.
- Competitive salary of £32,000 - £35,000 per annum.
- Generous holiday entitlement.
- Opportunities for career growth and development.
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