Service Operations Manager
1 month ago
Hawk 3 Talent Solutions is a leading recruitment agency for specialist fire protection & security solutions companies. We are currently seeking an experienced Service Operations Manager to join our client based in Bridgwater, Somerset.
Job Overview:This senior-level role offers a unique opportunity for career advancement and leadership development. The successful candidate will oversee the day-to-day activities of the Operations team, ensuring smooth workflow and high-quality service delivery.
Responsibilities:- Manage and lead the Operations team to achieve operational targets and deadlines.
- Maintain a high standard of customer service through prompt, efficient, and positive interactions.
- Lead, mentor, and support the development of the Operations team members.
- Ensure compliance with industry standards, safety regulations, and company policies.
- Drive process improvements and operational efficiency through effective resource planning and problem-solving.
- Proven experience as a Service Manager/Operations Manager or similar leadership role.
- Strong understanding of operational processes, project management, and customer service best practices.
- Performance-driven mindset with a focus on achieving targets and continuous improvement.
- Opportunities for professional development and growth.
- Annual leave 22 days + 8 bank holidays.
- Company pension.
- Onsite parking.
£40,000 - £60,000 per annum, depending on experience.
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