Service Quality Lead

3 weeks ago


Bridgwater, Somerset, United Kingdom Recruitment Helpline Ltd Full time

At Recruitment Helpline, we are committed to delivering exceptional customer service, and we are seeking a skilled Service Quality Lead to join our team.

Job Description: As a key member of our leadership team, you will be responsible for leading, mentoring, and managing the customer service team, providing guidance and support. You will also set performance goals, conduct regular performance evaluations, and manage staffing needs.

Key Responsibilities: The successful candidate will develop training programs to ensure that the team is knowledgeable and effective in their roles. They will also handle escalated customer issues and resolve complex inquiries or complaints.

Salary and Benefits: In addition to a competitive salary of £33,000 per annum, we offer a comprehensive benefits package, including company pension contributions and 31 days holiday entitlement (including bank holidays).



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