Customer Care Lead
3 days ago
**Role Overview:**
The Customer Care Manager plays a pivotal role in managing a team of Customer Care Advisors who handle administrative and service aspects of the ordering cycle for the Specifications channel. This position requires strong leadership skills to drive efficiency, process reviews, and continual improvement, ensuring the department runs professionally and positively.
**Key Responsibilities:**
1. Recruit, coach, mentor, and develop Customer Care Advisors to excel through encouragement and empowerment.
2. Conduct monthly 1:1s, mid-year, and yearly appraisals, setting clear goals and strategies focused on achieving these objectives.
3. Collaborate with Directors of Sales to maintain and develop sales of products to UK Specification accounts.
4. Manage pricing, quotations, and campaigns cycles for Retail, Specification, and Export Markets.
5. Develop, adapt, and review service procedures and processes to improve departmental efficiency.
6. Engage and lead projects to enhance ways of working, accurately reporting and analyzing agreed KPIs to Management and the Contracts Customer Care team.
7. Undertake root cause analysis to eliminate costs caused by inaccurate performance, ensuring company processes are up-to-date related to Terms & Conditions and customer contract agreements.
8. Implement improvements to enhance the customer journey and experience.
9. Possess strong influencing and persuasion ability, good communication skills, flexibility, adaptability, high organization, and strategic thinking.
10. Deputize for Head of Aftercare & Contracts as required.
**Benefits and Compensation:**
This is an excellent opportunity for a seasoned professional to join Job Solutions Ltd as a Customer Care Manager. The estimated salary for this role is around £45,000-£55,000 per annum, based on industry standards and location considerations. We offer competitive benefits and opportunities for growth and development.
-
Customer Care Lead
16 hours ago
Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full timeJob OverviewWe are seeking an experienced Customer Care Lead to join our team at Job Solutions Ltd. This is a 14-month fixed term contract role, providing maternity cover for a busy professional team.The successful candidate will be responsible for managing a team of Customer Care Advisors, driving efficiency through leadership and process reviews, and...
-
Care Team Lead
3 days ago
Bridgwater, Somerset, United Kingdom Somerset Care Full timeAbout Us Somerset Care is an award-winning not-for-profit provider of care across the South West. We are dedicated to providing the support and care our residents deserve. We are seeking a motivated and experienced Night Supervisor to join our team at Sydenham House. As a key member of our management team, you will be responsible for leading and guiding your...
-
Customer Care Manager Lead
2 weeks ago
Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full timeJob OverviewWe are seeking a highly experienced Customer Care Manager to join our team at Job Solutions Ltd. This role offers a unique opportunity to lead a team of Customer Care Advisors and drive efficiency through leadership, process reviews, and continual improvement.Key ResponsibilitiesRecruit, coach, mentor, and develop Customer Care Advisors to excel...
-
Customer Care Team Lead
2 weeks ago
Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full timeJob SummaryRetail Customer Care Manager plays a critical role in managing a team of Customer Service Advisors, ensuring sales growth and efficient administrative processes.Key ResponsibilitiesRecruit, coach, mentor, and develop Customer Care Advisors. Conduct regular 1:1s, mid-year, and yearly appraisals. Work closely with the Retail Director of Sales to...
-
Care Service Lead
2 weeks ago
Bridgwater, Somerset, United Kingdom Voyage Care Ltd Full timeAbout the RoleWe are recruiting a Registered Service Manager to lead our residential service in Bridgwater, Somerset. As a key member of our team, you will work closely with local authorities, healthcare professionals, and families of the people we support.You will be responsible for managing the day-to-day running of the service(s), developing and...
-
Care and Support Assistant Lead
1 week ago
Bridgwater, Somerset, United Kingdom Voyage Care Ltd Full timeAbout the JobWe have an exciting opportunity for a highly motivated and caring individual to join our team as a Care and Support Assistant Lead. In this role, you will be responsible for providing daily living support to service users, promoting their independence and dignity.About the Role:To lead a small team of support workers, ensuring effective delivery...
-
Care Supervisor Leader
1 week ago
Bridgwater, Somerset, United Kingdom Somerset Care Full timeJob TitleCare Supervisor LeaderAbout UsSomerset Care is an award-winning not-for-profit provider of care across the South West.Job DescriptionAs a valued member of our team, you will be leading and guiding your care team to deliver a quality service to our customers.Key ResponsibilitiesLead and guide your care team to deliver a quality service to our...
-
Care Worker
3 days ago
Bridgwater, Somerset, United Kingdom Somerset Care Full timeCompany OverviewSomerset Care Limited is a leading not-for-profit care provider across the South West, delivering high-quality, tailored care to support and enrich the lives of our customers. Our mission is to make a positive impact on people's lives by providing exceptional care and support services.SalaryThe estimated salary for this role is £12.16 per...
-
Nighttime Care Coordinator
1 week ago
Bridgwater, Somerset, United Kingdom Somerset Care Full timeAbout Our RoleWe are seeking a Nighttime Care Coordinator to join our team at Somerset Care.Key ResponsibilitiesCoordinate and lead nighttime shifts, ensuring quality care is delivered to our customersCollaborate with healthcare professionals and build relationships with families and colleaguesMaintain accurate records and reportsRequirementsMinimum 1 year...
-
Customer Care Team Leader
2 weeks ago
Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full timeJob Solutions Ltd is seeking a skilled Customer Care Manager to provide exceptional customer service and lead a team of representatives on a temporary basis.The ideal candidate will work 37.5 hours per week between 8am and 5pm, maintaining accurate records and reports on customer interactions and team performance.Key Responsibilities:Provide top-notch...
-
Care Team Lead
3 days ago
Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full timeJob OverviewJob Solutions Ltd is currently recruiting for a Retail Customer Care Manager to join their team based in Bridgwater, Somerset. As a seasoned professional in customer care, you will be responsible for leading a team of customer care specialists, driving business growth, and maintaining excellent relationships with clients.Key...
-
Companion Care Worker
3 days ago
Bridgwater, Somerset, United Kingdom Somerset Care Full timeSomerset Care Limited is a leading provider of award-winning care services across the South West. As a Companion Care Worker, you will form a strong bond with our customers, providing emotional support, companionship, and practical assistance with daily tasks.We offer a competitive salary of £12.16 per hour, which includes a 30p travel enhancement. Our...
-
Head of Customer Success Operations
4 days ago
Bridgwater, Somerset, United Kingdom Nourish Care Systems Full timeAbout Nourish Care SystemsWe provide a digital solution to the health and social care sector, which enhances the process of recording, analysing, and sharing of information. Our accelerated growth has led to the expansion of our Customer Success Team, and we are now seeking an experienced Head of Customer Success to join our Homecare team.Job DescriptionThe...
-
Customer Care Specialist
7 days ago
Bridgwater, Somerset, United Kingdom SERVPRO of Limestone and Lawrence Counties Full timeAbout the Role: As a Customer Care Specialist with SERVPRO of Limestone and Lawrence Counties, you will be working directly with customers to provide personalized support in their homes and communities. This role involves mentoring and supporting a team of Care and Support Workers to ensure high-quality care is delivered to our customers. You will also be...
-
Customer Service Team Lead
1 week ago
Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full timeRetail Customer Care ManagerWe are seeking a highly skilled Retail Customer Care Manager to join our team at Job Solutions Ltd.This is a permanent full-time role, offering an excellent opportunity to develop your career in customer service management.The ideal candidate will have experience of managing retail teams, with a strong focus on delivering...
-
Retail Customer Care Leader
1 week ago
Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full timeJob OverviewWe are seeking an exceptional Retail Customer Care Manager to join our team at Job Solutions Ltd. The successful candidate will be responsible for leading a team of Customer Service Advisors, driving efficiency through leadership, process reviews, and continual improvement.
-
Home Care Specialist
2 weeks ago
Bridgwater, Somerset, United Kingdom Somerset Care Full timeAre you looking for a rewarding career where you can make a real difference in people's lives? Do you have a passion for delivering exceptional care and support?About the RoleWe are seeking a Home Care Specialist to join our team in Bridgwater and surrounding areas. As a Home Care Specialist, you will be responsible for providing tailored care and support to...
-
Sales and Customer Care Director
1 week ago
Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full timeJob DescriptionWe are seeking a Sales and Customer Care Director to join our team at Job Solutions Ltd. The successful candidate will be responsible for leading a team of Customer Service Advisors in achieving sales targets and providing exceptional customer service.The ideal candidate will have strong analytical skills, a good level of professional and...
-
Hybrid Working Customer Care Lead
2 weeks ago
Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full timeJob DescriptionCompany OverviewJob Solutions Ltd is a recruitment agency assisting our clients with their staffing needs. Our team is dedicated to providing exceptional service to both our clients and candidates.Job TitleMaternity Cover ManagerLocationBridgwater, UK (with flexible hybrid working arrangement)Job TypeFull-time, fixed-term contract (14...
-
Customer Service Team Lead
2 weeks ago
Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full timeWe are seeking an experienced Customer Service Team Lead to join our client on a 14-month fixed-term contract basis. The successful candidate will be responsible for managing the day-to-day operations of the customer care team, ensuring exceptional customer service and resolving any issues that may arise.As a Customer Care Manager, you will work closely with...