Head of Customer Success Operations
4 days ago
We provide a digital solution to the health and social care sector, which enhances the process of recording, analysing, and sharing of information. Our accelerated growth has led to the expansion of our Customer Success Team, and we are now seeking an experienced Head of Customer Success to join our Homecare team.
Job Description
The successful candidate will be responsible for leading, hiring, and developing a team of Customer Success Managers, as well as being a product expert and escalation point to resolve any customer issues. They will analyze and measure key performance metrics to ensure the strategy and direction is increasing adoption/consumption and drive team behavior using KPIs and data to inform what areas need focusing on.
Key Skills and Qualifications
- 5+ years managing an Account Manager/Customer Success team
- Experience implementing digital strategies for customer success at scale
- Interest/experience in the home care sector a huge advantage
Benefits
- Estimated salary: £80,000 - £110,000 per annum
- 25 Days paid leave + Public holidays
- Private Medical Insurance
- Group Life Assurance
- Dental Cover
- Optical Cover
- Enhanced Maternity leave
- Pension Contribution
- Employee Assistance Programme
- Birthday Day off
Contact Information
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