Retail Customer Service Supervisor

3 days ago


Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

Retail Customer Service Supervisor

We are seeking a highly skilled Retail Customer Service Supervisor to join our busy team at Job Solutions Ltd. This is an excellent opportunity for a motivated and customer-focused individual to take on a key role in delivering exceptional customer service.

Job Summary: The successful candidate will be responsible for supervising a team of customer care representatives, providing guidance and support to ensure outstanding customer satisfaction.

Key Responsibilities:

  • Supervise and mentor a team of customer care representatives
  • Develop and implement strategies to improve customer satisfaction and retention
  • Collaborate with the Head of Customer Care to achieve business objectives
  • Ensure compliance with company policies and procedures

Requirements:

  • Degree in Business or related field
  • Minimum 2 years experience in customer-facing role
  • Excellent communication and leadership skills
  • Able to work in a fast-paced environment

What We Offer:

  • Competitive salary of £35,000 per annum
  • Benefits package including pension scheme and life insurance
  • Ongoing training and development opportunities

About Us: Job Solutions Ltd is a leading recruitment agency based in Bridgwater, Somerset. We specialize in providing top talent to businesses across various industries.



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