Head of Customer Success Management

2 weeks ago


Bridgwater, Somerset, United Kingdom Recruitment Helpline Full time

About the Opportunity

An excellent opportunity has arisen for an experienced Senior Customer Experience Lead to join our well-established company. The successful candidate will be responsible for driving and improving customer service operations, ensuring exceptional service delivery to clients. This includes managing a team of customer service representatives, analysing service metrics and implementing strategies to enhance overall customer satisfaction.

Key Accountabilities:

  • Leadership and Team Development
  • Lead, mentor and develop the customer service team, providing guidance and support
  • Set performance goals and conduct regular performance evaluations
  • Develop training programs to ensure the team is knowledgeable and effective in their roles

Remuneration:

The salary for this role is £32,000 - £35,000 per annum, depending on experience

Working Location: Bridgwater, Somerset TA6



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